Roadside Assist Mechanic – Worcester

Automobile Association; Worcester; On-site; GBP 44,000 - 51,000; Full time

Job summary

Join a forward-thinking company as a Roadside Assistant Mechanic, where your passion for helping others and your technical skills will shine. This role offers the opportunity to develop your expertise with comprehensive training and support, ensuring that you can provide exceptional service to customers in any situation. Enjoy flexible working hours, a supportive team environment, and a range of benefits including free breakdown cover and a generous pension contribution. If you're ready to embark on an exciting career path where you can truly make a difference, this is the role for you!

Benefits

Free Breakdown Cover

23 Days Holidays

Company Pension Contribution

Employee Assistance Programme

24/7 Remote GP Service

Uniform and Equipment Provided

Flexible Standby Hours

Qualifications

• NVQ 2 in Vehicle Maintenance and Repair or equivalent experience required.
• Full category B driving licence with 6 points or less is essential.

Responsibilities

• Communicate effectively with customers to explain fixes and ensure satisfaction.
• Utilize technical expertise to solve vehicle issues roadside or recover to garage.

Skills

Customer Communication

Problem Solving

Technical Expertise

Self-Starter

Team Collaboration

Education

NVQ 2 in Vehicle Maintenance and Repair

Tools

Vehicle Recovery Equipment

Diagnostic Tools

Job description

Join our Roadside Assistant Mechanic development programme and we’ll fine tune your expertise with ongoing support and training. If you’ve got the drive to succeed, we want to hear from you. By joining our development programme, you pledge to become a fully-fledged Roadside Rescue Mechanic with us in the future.

Top performers can earn upwards of OTE £44,000!

• Start and finish on your driveway, (paid from the moment you get in your van to the moment you get home). * Sign on locations also available for discussion
• Each year, choose your standby hours preferences to suit your lifestyle and work-life balance
• Bring your best self and we provide the rest, including: Van, full Uniform, Boots, and the best available equipment!
• Free breakdown cover from day one
• 23 days holidays (increases with service) plus bank holidays
• Up to 7% company pension contribution
• A famous brand that our customers love with industry-leading training
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

This is the job

Your way with people really sets you apart and you understand not just what your customer wants, but how they feel - you’ll ask the right questions, explain your fix, and ensure your customer can get on with their day. You’re ready for anything, you’ll be there for them, anytime, anywhere, and in any weather.

What will I be doing?

You’ll be:

• A communicator: You're comfortable sharing your knowledge and information in a way that your customers understand the situation and feel safe that their needs will be taken care of.
• A dedicated learner: Whilst on your journey to becoming a fully-fledged patrol, you will take every opportunity to soak up knowledge and learn from others. Whether that’s on the road or in a structured learning setting.
• A self-starter: You will be content working independently, as well as collaborating as part of a team, driving to different locations in all weathers.
• A fixer/problem solver: You will revel in utilising your technical expertise to solve a variety of issues. Whether that’s fixing the vehicle by the roadside or recovering the vehicle to a garage, you are the solution bringer and enable your customer to get on with their day.

What do I need?

You’ll need:

• NVQ 2 in Vehicle Maintenance and Repair, or equivalent qualifications with appropriate experience.
• It’s essential that you have a full category B driving licence, with 6 points or less. If you don’t also have category BE (towing), we’ll fund it for you.
• To be happy working shifts, which could include evenings, weekends, and bank holidays.

As a valued team member, you’ll have access to a range of fully supported development programmes, designed to help you progress your career with us. Whether you’re looking to grow in your current role, or learn new skills and take on greater responsibilities, we will help you build the career you’re looking for.

Here at the AA, we understand diversity and value the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, are empowered to be your best, and feel like you truly belong.

You can apply today with or without a CV (if you wish to apply without a CV, then please list your most recent experience along with your qualifications on the application form) by clicking on the link below and filling out a short application form. Your application will then be reviewed before we arrange an online interview assessment. As part of the onboarding process, we complete several pre-employment checks including work reference, credit, and criminal record checks.