Roads Policing Process Support Officer(Basildon)

Essex & Kent Police; Basildon; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

Essex Police is recruiting for a Permanent, full-time role in Basildon to support road safety and process road traffic offences. The role involves handling evidence, inputting information, and assisting frontline Roads Policing officers, with a Mon-Fri pattern and a starting salary of £27,204.00.

Ideal candidates will have strong communication skills, attention to detail, and the ability to work both independently and as part of a team.

Qualifications

• Strong communication and customer service skills.
• Excellent attention to detail and accuracy.
• Confidence using IT systems and handling sensitive information.
• Ability to work independently and as part of a team.
• Good organisational skills and the ability to work effectively under pressure.
• Commitment to professionalism, integrity, and public service.

Responsibilities

• Process road traffic offences and review supporting evidence and documentation.
• Assess camera-captured offences and progress cases in line with legislation, policy, and force procedures.
• Respond professionally, fairly, and empathetically to enquiries from members of the public via telephone, email, and correspondence.
• Accurately input, maintain, and retrieve information using police systems and databases.
• Complete case checks, escalation reports, and quality assurance activities to ensure compliance with legal and organisational requirements.
• Support frontline Roads Policing officers through effective administrative and case management processes.
• Work to performance targets whilst maintaining high standards of accuracy and customer service.
• Assist with continuous improvement activities and support the development and induction of new team members where required.

Skills

Communication

Attention to detail

IT systems

Teamwork

Organisational skills

Job description

Location of Role: Basildon

Advert Closing Date: 01/09/2026

Starting Salary: £27,204.00 (pro-rata for part-time vacancies)

Part/Full Time: Full Time

Contract Type: Permanent

Working Pattern: Mon-Fri

Weekend/Evening Working: No

Join Essex Police and play a vital role in supporting road safety, processing road traffic offences, and delivering positive justice outcomes across Essex.

Key Responsibilities:

• Process road traffic offences and review supporting evidence and documentation.
• Assess camera-captured offences and progress cases in line with legislation, policy, and force procedures.
• Respond professionally, fairly, and empathetically to enquiries from members of the public via telephone, email, and correspondence.
• Accurately input, maintain, and retrieve information using police systems and databases.
• Complete case checks, escalation reports, and quality assurance activities to ensure compliance with legal and organisational requirements.
• Support frontline Roads Policing officers through effective administrative and case management processes.
• Work to performance targets whilst maintaining high standards of accuracy and customer service.
• Assist with continuous improvement activities and support the development and induction of new team members where required.

What We're Looking For:

• Strong communication and customer service skills.
• Excellent attention to detail and accuracy.
• Confidence using IT systems and handling sensitive information.
• Ability to work independently and as part of a team.
• Good organisational skills and the ability to work effectively under pressure.
• Commitment to professionalism, integrity, and public service.

Agile Working

Essex Police supports agile working and, where operationally appropriate, this role may offer flexibility in the place of work, including some home working. Regular attendance at the contractual workplace will be required, as agreed with the line manager.

Flexible working applications are welcomed and will be considered in line with operational requirements. The level of flexibility available for this role will be discussed during the interview process and agreed following an individual assessment of operational and home-working suitability.

Kent Police and Essex Police welcomes applications regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sexual orientation, sex, or employment status.

If you're not from the UK, you must be a resident in the UK and have lived here continuously for the last three years. You must also be free from restrictions with indefinite leave to remain. If you're from the UK you must have lived here continuously for the last three years. This doesn't apply to those serving abroad in the British Armed Forces.

As a Disability Confident Leader we:

• Have subjected our Disability Confident self-assessment to external challenge and validation.
• Are taking an active leadership role in encouraging and helping other employers on their journey to becoming Disability Confident.

Diversity, Equality and Inclusion are central to the values of our organisation. At Essex Police we value and embrace the unique experiences, identities and abilities that each of us bring to our roles. We strive to empower everyone to bring their authentic self openly and safely to work.

Through the dedicated commitment of our support networks, DE&I team and wider HR departments, we are on a journey to embed our DE&I commitments, ensuring Essex Police is an employer of choice; where everyone feels included.

Essex Police and Kent Police are an equal opportunities employer. Communications may be recorded for monitoring purposes.