Road Operations Support Coordinator

The Automobile Association; Basingstoke; Híbrido; GBP 32.000 - 42.000; Jornada completa

Descripción de la vacante

The AA in Basingstoke is seeking a Road Operations Data & Support Coordinator Specialist to maintain data accuracy, support operational decisions and drive digital workflow improvements across Roadside Operations.

You will work hybrid, balancing data management with admin support, using Excel and 365 tools to streamline processes and inform management decisions.

Formación

• Experience managing operational data and ensuring accuracy.
• Advanced Excel and Microsoft 365 skills, including SharePoint and Forms.
• Experience supporting a busy operational/service environment.
• Data analysis and reporting capability to support decisions.
• Clear written and verbal communication with managers at different levels.
• Proactive, organized approach to manage competing priorities.

Responsabilidades

• Maintain accurate operational, patrol, vehicle and workforce data across AA systems and Microsoft 365 apps.
• Coordinate workforce administration including leave, overtime, return-to-work, and absence tracking.
• Gather and analyse information for contravention and NIP processes to inform decisions.
• Support Patrol supply chain with T&E and Uniform.
• Improve multistep processes using SharePoint, Forms, Power Automate to reduce manual effort.
• Coordinate financial and purchasing activity including invoice processing and IT equipment purchases.
• Plan and coordinate engagement activities, meetings and events.
• Partner with managers to resolve resource queries while handling confidential information.

Conocimientos

Operational data management

Advanced Excel

Data analysis

Communication skills

Time management

Educación

Relevant business or administration qualification

Herramientas

SharePoint

Forms

Power Automate

Descripción del empleo

Road Operations Support Coordinator Business Area Other

Reference 985992

Contract Type Full-time

Location Basingstoke

Posted Date

Company Description Location: Basingstoke (Hybrid working, 3 office days per week)

Employment Type: Permanent

Why Join Us?

Build your expertise across operational data, Microsoft 365 and automation while supporting a busy Roadside Operations environment

Turn accurate data and insight into better operational decisions, more efficient processes and stronger support for Roadside teams

Develop your capability in SharePoint, Forms and Power Automate while working with managers across Roadside Operations

Company Description / Business Unit

For over a century, The AA has been keeping Britain moving. Today, millions of drivers trust us to be there when it matters most, and we’re equally committed to supporting the people who make that possible. With a 4.5-star Glassdoor rating, we’ve built a culture where colleagues are empowered to grow, collaborate and make a real impact for our customers on every journey. Which has been recognised by Sunday Times "Best Places to Work" for the last two years.

Job Description

If you enjoy bringing order to busy operations, turning data into useful insight and finding smarter ways to work, this is an opportunity to make a visible difference.

As our Road Operations Data & Support Coordinator Specialist, you’ll provide high-quality coordination, data management and administrative support across Roadside Operations. You’ll help keep operational information accurate and up to date, support managers with timely information and respond flexibly to the changing needs of the operation.

You’ll combine day-to-day coordination with opportunities to improve how work gets done. From maintaining workforce and vehicle records to supporting financial activities, engagement events and contravention and NIP processes, your work will help colleagues make informed decisions and operate efficiently.

You’ll thrive here if you’re organised, proactive and comfortable balancing competing priorities. You’ll work collaboratively with managers at all levels, handle sensitive information responsibly and build your knowledge of digital tools to simplify multistep processes and improve support.

Key Responsibilities

• Maintain accurate operational, patrol, vehicle and workforce data across bespoke AA systems and Microsoft 365 applications, helping teams work from reliable information.
• Coordinate workforce administration, including leave, overtime, return-to-work, absence tracking and Tool checks, so records remain current and operational support runs smoothly.
• Gather and analyse information for contravention and NIP processes, supporting informed decisions and cost-saving activity with an aim to save around £50k per year in appeals.
• Support the process for Patrol supply chain with the T&E, Uniform.
• Improve multistep processes using SharePoint, Forms, Power Automate and other digital tools, helping reduce manual effort and create more efficient ways of working.
• Coordinate financial and purchasing activity, including invoice processing, stationery ordering and IT equipment purchases, to provide timely operational support.
• Plan and coordinate engagement activities, meetings and stakeholder events, managing practical arrangements and administration to help them run effectively.
• Partner with managers at all levels to resolve resource and support queries promptly, while handling confidential information in line with data protection and governance standards.

Qualifications You'll Bring

• Experience managing operational data and systems, with a strong focus on accuracy and reliable record keeping.
• Advanced Excel and Microsoft 365 skills, with experience using SharePoint, Forms or automation tools.
• Experience supporting an operational or service environment and working effectively within a busy team.
• Data analysis and reporting capability, with the ability to gather information and support sound decision-making.
• Clear written and verbal communication skills, with the confidence to work professionally with managers at different levels.
• A proactive, organised approach, with the ability to manage competing priorities, meet deadlines and handle sensitive information appropriately.

Nice to Have

• Experience working in a technical or operational environment, including tools, equipment, automotive or logistics.
• Experience using Power Automate or developing digital workflows to improve processes.
• A relevant business or administration qualification.

Additional Information Belonging at The AA

At The AA, we value the unique perspectives, experiences and ideas that our people bring. We've nurtured a workplace where everyone feels valued, respected and empowered to do our best work. Through our employee communities and inclusion initiatives, we've created opportunities for people to connect, share experiences and influence positive change across the business. This is a place where your voice matters and where