Road Freight Forwarder

TN United Kingdom; Bradford; On-site; GBP 25,000 - 40,000; Full time

Job summary

An established industry player is seeking a Freight Forwarding Specialist to join their team. This role offers the chance to work with a reputable company known for its excellent employee conditions. You will leverage your freight forwarding experience to provide exceptional customer service, nurture relationships, and maximize business opportunities. Key responsibilities include monitoring shipments, generating accurate rates for quotations, and providing KPI reports to clients. If you are passionate about logistics and customer satisfaction, this opportunity could be the perfect fit for you.

Benefits

Pension

Company Bike

Qualifications

• At least 2 years of road freight forwarding experience.
• Knowledge of customs clearance requirements post-Brexit.

Responsibilities

• Monitoring market trends and informing management when appropriate.
• Providing high-level customer service and support, responding to queries promptly.
• Handling customer complaints efficiently.

Skills

Freight Forwarding

Customer Service

Communication Skills

Negotiation Skills

Market Trend Analysis

Job description

Job Description for Freight Forwarding Specialist

Our client, an award-winning Top Employer, is seeking a candidate with freight forwarding experience in European Road Freight.

If you are looking for a role with a reputable freight forwarding company known for excellent employee conditions and over + years of operation, this opportunity may be suitable for you!

The ideal candidate will possess exceptional customer service skills and experience in nurturing customer relationships to maximize business opportunities.

Benefits:

• Pension
• Company Bike
• And more!

Main Duties:

• Monitoring market trends and informing management when appropriate.
• Upselling services and products to customers using your knowledge.
• Providing high-level customer service and support, responding to queries promptly.
• Handling customer complaints efficiently.
• Generating accurate rates for quotations.
• Monitoring shipments from start to finish, keeping customers informed.
• Maintaining and updating customer files with interactions, transactions, and complaints.
• Arranging transport of goods into depots.
• Providing KPI reports to clients.

Requirements:

• At least 2 years of road freight forwarding experience.
• Knowledge of customs clearance requirements post-Brexit.
• Proven ability to build and maintain customer relationships.
• Strong communication and negotiation skills.

WR Logistics is the leading recruitment partner for vacancies in the logistics industry. We recruit across the UK for both permanent and contract roles.

WR is acting as an Employment Agency regarding this vacancy.