Risks and Controls Manager - People Team

TN United Kingdom; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

Starling Bank is seeking a Risks and Controls Manager to join their People team in London. The successful candidate will oversee non-financial risk governance, support the Chief People Officer, and foster a risk-aware culture across the organization. Ideal applicants will have a background in risk management within banking, with a focus on building strong stakeholder relationships and driving effective risk management practices.

Benefits

25 days holiday plus public holidays

Extra day off for your birthday

Annual leave increase with service

16 hours paid volunteering time

Life insurance at 4x salary

Private Medical Insurance

Generous family-friendly policies

Access to Cycle to Work scheme

Qualifications

• Experience in first or second line risk management.
• Proven history in People Risk.
• Strong stakeholder relationship building.

Responsibilities

• Drive governance and management of non-financial risks.
• Support CPO’s SMF attestation and responsibility.
• Manage Risk Controls Self Assessment process.

Skills

Risk Management

Stakeholder Engagement

Analytical Skills

Governance

Education

Experience in Banking Sector

Understanding of Risk Management Frameworks

Tools

Google Suite

Microsoft Excel

Microsoft Word

Job description

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Risks and Controls Manager - People Team, London

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Client:

Starling Bank

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

a5e5f60e226e

Job Views:

2

Posted:

21.05.2025

Expiry Date:

05.07.2025

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Job Description:

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ nearly 4,000 people across our London, Southampton, Cardiff and Manchester offices.

We're looking for a Risk & Controls Manager to join our People team. The role will support the Chief People Officer (CPO)and wider People team by:

• Driving the effective governance and management of non-financial risks in the team.
• Providing specialist risk and control knowledge to stakeholders in order for Starling to operate within its risk appetite.
• Partnering with Risk and Control Owners to serve as trusted advisors and create a culture of effective and consistent risk management, oversight and reporting.
• Supporting the CPO’s SMF attestation and responsibility.

The ideal applicant would come with Risk Management experience within the banking sector (first or second line) as well as a proven history working within People Risk. We are looking for someone who has passion and enthusiasm to get stuck in. You’ll be the key point of contact across the People team, supporting the business with all things risk and controls related by building strong relationships to create and drive risk awareness in the first line. This role is open to candidates based in either London, Manchester, Cardiff or Southampton.

Key Accountabilities & Responsibilities:

Using insight and information from various factors this role will be responsible for ongoing monitoring of the first line of defence (1LoD) People risk and control profile. Supporting all related activities including Risk and Control Self Assessments (RCSA), oversight of Issues and Actions along with close engagement with 2LoD assurance teams, Event Management, People 1LoD monthly Risk Reporting and provision of training.

• Management of the Risk Controls Self Assessment (RCSA) process within the People team
• Working with Risk and Control owners by providing advice, challenge and input on key decisions, ensuring Risk and Control owners are aware and accountable and enabling them to clearly articulate and manage their risk profile.
• Key contributor to the ongoing development of a risk aware culture within the 1LoD.
• Working closely with the 2LoD Operational Risk team relating to report outcomes, findings and actions in order to identify the linkage to the Risks and Controls.
• Engaging with 2LoD, 3LoD and other key stakeholders on the development of policy, socialising within the 1LoD and overseeing embedding and adherence.
• Scanning for emerging risks in collaboration with the People Leadership Team.

Risk & Control Lifecycle, Oversight and Reporting:

• Oversight and challenge of the People 1LoD risk and control environment, driving improvements to improve risk management.
• Assisting key stakeholders on the identification of risk and creation of controls including development of continuous monitoring approaches.
• Creating and implementing People 1LoD Control testing plans
• Identifying control deficiencies, reporting outcomes and areas for enhancement.
• Operational Event management and reviews including root cause analysis, containment, lessons learned and read across.
• Design and management of People 1LoD risk reporting, providing senior management with oversight of key themes, risks and issues for attention.

Requirements

Regulatory knowledge:

• An understanding of risk management frameworks.
• Experience in first line control testing is also a strong advantage.
• Understanding of Conduct Risk and the Consumer Duty would be an advantage.
• A natural ability to build strong stakeholder relationships.
• An inquisitive and analytical mind is key and will help you to really understand risks, controls, processes and whether our controls are working sufficiently to mitigate our risks, identifying control gaps & suggesting improvements.
• A proactive approach to managing workloads and ‘can do’ attitude, along with ability to use initiative, taking ownership and seeing things through.
• Ability to challenge the status quo, helping us shape financial crime operations to be the best in class across financial services.

Skills:

• Proficient in Google Suite products such as Docs and Sheets. Also Microsoft including Excel and Word
• Exposure to working within First or Second line risk or as a risk champion within a business line.
• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary & group income protection
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Incentives refer a friend scheme
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

About us:

You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway.We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.