Risk & Controls Manager - 6-month Contract

TN United Kingdom; United Kingdom; Remote; GBP 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a detail-driven Risk & Controls Manager for a 6-month contract to lead risk management initiatives. This role focuses on ensuring customer communications and marketing efforts align with risk and regulatory standards. You will collaborate with various teams to surface risks early, shape mitigation plans, and promote effective governance. If you are passionate about customer trust and compliance in a dynamic environment, this opportunity offers a chance to make a significant impact while working for a company committed to sustainability and positive change.

Benefits

Flexible working hours

Work-life balance support

Career development opportunities

Health and wellness programs

Qualifications

• Strong background in risk and compliance in regulated environments.
• Ability to communicate complex risk issues to non-technical audiences.

Responsibilities

• Champion risk mitigation in customer journeys and marketing campaigns.
• Manage CX & Marketing Risk Forum, engaging senior stakeholders.
• Monitor regulatory and operational risks impacting customer experience.

Skills

Risk Management

Compliance

Customer Experience

Marketing

Stakeholder Engagement

Regulatory Knowledge

Communication Skills

Education

Degree in Finance, Business, or related field

Tools

Risk Management Tools

Job description

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Client:

Centrica

Location:

remote, gb, United Kingdom

Job Category:

Finance

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EU work permit required:

Yes

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Job Reference:

00e8123b791c

Job Views:

3

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

Join us, be part of more.

We’re more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers, a team of 21,000 colleagues energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels and living our commitment to positive change in communities. Here, you find purpose, passion, and potential. That’s why working here is #MoreThanACareer. We do energy differently — we make, store, move, sell, and mend it.

About your team:

At British Gas, our mission is to sell and mend energy. We’ve powered UK homes and businesses for over 200 years. We’re making the UK greener and more energy efficient, using tech like thermostats, heat pumps, solar panels, and EV chargers to reduce carbon footprints.

About your role:

We’re seeking a confident, detail-driven Risk & Controls Manager for a 6-month contract to lead risk management across customer-facing digital and CX at British Gas Energy. This highly visible role involves ensuring customer communications, campaigns, and journeys are designed with appropriate risk, regulatory, and reputational considerations. You’ll work with the Enterprise Risk Management team to align risks with organisational frameworks, surface risks early, shape mitigation plans, and promote good governance. You’ll also lead risk forums, report to stakeholders, and foster proactive risk management within CX & Marketing. If you’re passionate about customer trust, compliance, and managing risks in a customer-facing environment, this role is ideal for you.

Your responsibilities:

• Champion risk mitigation related to customer journeys, marketing campaigns, digital engagement, and external communications.
• Align CX & Marketing operations with ERM risk guidelines and methodologies.
• Manage the monthly CX & Marketing Risk Forum, engaging senior stakeholders and supporting mitigation actions.
• Translate complex risk issues into clear recommendations for teams.
• Monitor regulatory, reputational, and operational risks impacting customer experience, providing early warnings.
• Develop a comprehensive view of CX controls, identify gaps, and lead control reconciliation.
• Serve as the main contact for CX, Digital, and Marketing risk, controls, and audit queries.
• Support campaign and journey reviews to ensure compliance with standards.
• Embed customer experience considerations into resilience planning and crisis response.
• Represent CX & Customer engagement in governance forums, articulating risk issues at senior levels.
• Build relationships across functions to embed risk-aware decision-making.
• Coordinate with Group Risk, Compliance, and ERM teams on audits, assessments, and exercises.

Qualifications and skills:

• Strong background in risk, compliance, customer experience, marketing, or similar in regulated environments.
• Understanding of regulatory expectations (e.g., Ofgem, FCA, GDPR).
• Experience with ERM frameworks and risk governance processes.
• Knowledge of energy, retail, or oil & gas industry trends is advantageous.
• Ability to communicate complex risk issues clearly to non-technical audiences.
• Strong influencing and relationship-building skills with senior stakeholders.
• Proactive, organized, with excellent communication and reporting skills.
• Familiarity with risk tools and documentation frameworks is a plus.

Why apply?

We’re a people-focused organization prioritizing work-life balance, support, and growth. Our total rewards are flexible to meet your needs, supporting your physical and emotional wellbeing. Join us if you’re passionate about sustainability, making a difference, and developing your career. Share your information with us to help shape your journey with British Gas.