Risk & Quality Assurance Analyst

Avature; Newcastle upon Tyne; Hybrid; GBP 33,000 - 42,000; Full time

Job summary

An established industry player is seeking a Risk & Quality Assurance Analyst to enhance the Claims Operational Excellence Team. This role offers a unique opportunity to influence systems and processes, ensuring compliance and continuous improvement within a dynamic environment. You will work closely with various stakeholders, conducting internal reviews and developing strategies to enhance operational efficiency. This position not only promises a rewarding career path but also comes with a competitive salary and a range of attractive benefits, including a generous holiday allowance and a performance-related bonus. If you are passionate about quality assurance and risk management, this is the perfect opportunity for you.

Benefits

Colleague pension scheme

Virtual GP Service

Performance-related annual bonus

Generous holiday allowance

Colleague Clubcard discount

Enhanced maternity leave pay

Ongoing learning opportunities

Participation in share schemes

Qualifications

• Proven project management skills in a regulated environment.
• Ability to influence and communicate effectively at all levels.

Responsibilities

• Support planning of Business Process Reviews and audit schedules.
• Identify areas for improvement and develop action plans.

Skills

Excellent communication skills

Planning skills

Judgement and decision making

Adaptability

Influence and persuasion

Data analysis and interpretation

Commercial awareness

Project management

Solution-focused approach

Education

Qualification in Risk or Audit

Job description

Serving our customers, communities, and planet a little better every day.

Salary between £33,040.00 - £41,300.00 + Benefits

Location: Newcastle (Hybrid Working)

Closing date: 5th February 2025

We are recruiting a Risk & Quality Assurance Analyst within the Claims Operational Excellence Team for Tesco Underwriting. Working as a Risk and Quality Assurance Analyst, your role will be to support in developing and delivering risk control and Quality Assurance activities within Claims.

This will include the opportunity to recommend changes to systems, technology, and processes across the Claims function to support continuous improvement of our control framework and assurance activity.

The Role

1. Supporting the Risk and Quality Assurance Manager in planning Business Process Reviews and audit schedules.
2. Developing and delivering Business Process Reviews within Claims systems/process or change activity.
3. Influencing collaborators and managing difficult and complex messages.
4. Undertaking internal assurance reviews and claims supplier assurance reviews in a timely manner in accordance with the audit plan.
5. Identifying areas of good practice and areas for improvement; work with claims team leaders and management to develop and agree action plans.
6. Ensuring required standards of claims handling are being adhered to, with reference to regulatory guidelines and compliance frameworks.
7. Supporting the Head of Operational Excellence in identification of ineffective controls and recommend appropriate solutions.

We need you to have

1. Excellent communication skills; ability to effectively communicate at all levels within the business.
2. Excellent planning skills; able to prioritise own work under pressure and meet deadlines.
3. Ability to exercise sound judgement and decision making.
4. Can adapt well to a continuously changing environment.
5. Strong influence and persuasion skills. Ability to present information clearly and concisely, with resilience.
6. Demonstrable ability to analyse, interpret and evaluate data.
7. Evidence of being able to probe and challenge constructively, adopting a collaborative, consultative approach.
8. Ability to demonstrate commercial awareness, including an awareness of business risk.
9. Proven project management skills; evidence of having delivered process reviews/audits in a highly regulated environment.
10. Solution-focused with a proven track record of delivery.

And if you have any of these, even better

1. If you are working towards or have gained a qualification in Risk or Audit, this would be desirable; support will be given to individuals wanting to continue with gaining relevant qualifications.
2. Previous Claims experience is desirable for this role.
3. Previous experience managing senior stakeholders and presenting complex information to them.

What’s in it for you?

1. Prepare for your retirement with our colleague pension scheme.
2. Virtual GP Service for you and your family 365 days a year.
3. Performance-related annual bonus.
4. Generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more.
5. Benefits of our Colleague Clubcard, enjoy a 10% discount that increases to 15% every payday (worth up to £2K). As an added perk, we’ll give you a second card to share with someone else.
6. Family-oriented initiatives, including enhanced maternity leave pay, a shared parental leave policy, and a generous 8-week paid paternity leave.
7. Ongoing learning opportunities and award-winning training to help you achieve the job and career you want.
8. Participation in our Buy as you Earn and Save as you Earn share schemes.

Everyone’s welcome

We want all our colleagues to always feel welcome and be themselves at Tesco Insurance and Money Services. We’re committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, valuing the richness and diversity this brings to our business. A more diverse business helps us deliver on our purpose to serve our customers, communities, and planet a little better every day.

Additional Information

Interviews are expected to be held from January into February 2025.