Risk Change Manager - Ops Resilience & Third Party Risk

Zopa Bank; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

Zopa Bank is seeking a Risk Delivery Manager to elevate its Operational Resilience and Third-Party Risk Management frameworks. The role focuses on turning complex requirements into practical, user‑friendly processes and collaborating with Procurement, Legal, Compliance and SME teams.

The position emphasizes delivering practical improvements, better risk visibility for senior leaders, and robust governance across resilience activities and supplier monitoring. Hybrid work in London is expected.

Qualifications

• Experience turning complex rules into practical, usable workflows.
• Ability to design processes that balance risk with business needs.
• Proven ability to learn new regulatory domains and apply them.
• Background in Operational Resilience and Third-Party Risk Management.

Responsibilities

• Own and improve first-line frameworks for Operational Resilience and Third-Party Risk.
• Simplify guidance, templates, workflows and governance for the business.
• Drive improvements to reduce assessment time and improve risk visibility.
• Manage key resilience activities and monitor high‑risk suppliers.

Skills

Simplify complex frameworks

Judgement & process design

Regulatory requirement translation

Operational Resilience & Third-Party R

Job description

Risk Delivery Manager – Operational Resilience & Third Party Risk

Zopa is a pioneering peer-to‑peer lender that launched Zopa Bank in 2020. We are looking for a Risk Delivery Manager to elevate our Operational Resilience and Third‑Party Risk Management frameworks, making them simpler, smarter and easier for the business to use.

This hands‑on role involves transforming complex requirements into clear, intuitive processes and working closely with Procurement, Supplier Relationship Managers, business owners and SMEs across Information Security, Data Privacy, Financial Crime, Compliance and Legal.

A Day In The Life

• Own and improve Zopa’s first‑line frameworks for Operational Resilience and Third‑Party Risk Management; create clearer guidance, better templates, smoother workflows and stronger governance.
• Lead practical improvements that reduce assessment time, improve the quality of risk information, clarify ownership, accelerate approvals and give senior leaders better visibility of material risks.
• Own key Operational Resilience activities, including Self‑Assessment, Important Business Services, impact tolerances, dependencies, vulnerabilities and resilience testing.
• On the Third‑Party Risk side, oversee the material third‑party register, embed risk requirements into supplier processes and support ongoing monitoring, BCP and exit planning for higher‑risk suppliers.

About You

• Excellent at simplifying complex frameworks, processes or governance into practical ways of working that people use.
• Strong judgement, process‑design mindset and ability to apply requirements proportionately in a fast‑paced, regulated environment.
• Comfortable learning new regulatory requirements, risk domains and technical subject matter, then translating them into effective business processes.
• Experience in Operational Resilience and Third‑Party Risk Management, capable of using data and technology to support decision‑making while balancing risk with commercial goals.

Work Location & Flexibility

This hybrid role requires you to work from our London office 2–3 days a week. You may also work from abroad for up to 120 days a year, subject to working‑right requirements.

Diversity Statement

Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities and are committed to supporting people of all backgrounds. If you require reasonable adjustments, please let us know.