Right to Buy & Leasehold Specialist

North Northamptonshire Council; Kettering; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Pension scheme

Career development and training

Generous leave entitlement (28→33 days

Hybrid and flexible working

Employee Assistance Programme

Employee Benefits Scheme

Wellbeing support

Travel rates (HMRC)

Employee Network Groups

Job summary

North Northamptonshire Council’s Housing team seeks an experienced Rights to Buy and Leasehold Specialist to support tenants and leaseholders, ensuring high-quality services, accurate income management, and strong community engagement.

You will manage service charges, handle tribunals, and work with legal and finance colleagues to improve delivery and compliance while safeguarding residents.

Qualifications

• GCSEs including Maths and English or equivalent.
• CIH qualification or equivalent Level 3 or above.
• Experience in a local authority or housing sector, minimum 3 years.
• Knowledge of housing legislation and case law.
• Understanding county court possession/Money Judgement orders and claims procedures.
• Experience working with people with complex needs and challenging behaviours.
• Ability to manage workload without supervision to meet demands.
• Excellent communication across disciplines.
• Firm but fair approach to customer services.
• Excellent interviewing, file notes, negotiation and problem-solving skills.
• Ability to explain complex matters in plain English.
• Ability to build relationships with individuals with complex needs.
• Clear, concise written letters and reports.
• Awareness of equal opportunities and welfare needs.
• Excellent IT and keyboard skills.
• Full driving licence and access to a vehicle.
• Willing to work outside normal office hours.
• Post is subject to a DBS check.

Responsibilities

• Deliver Right to Buy and Leasehold services to tenants and leaseholders.
• Act as expert on Right to Buy legislation and processes.
• Manage leaseholder service charges, ground rents, billing, income collection and debt recovery.
• Administer annual service charge accounts with accurate records.
• Support leaseholders with enquiries, disputes and financial challenges.
• Prepare and present cases at First Tier Tribunals and support debt recovery actions.
• Provide budgeting guidance and signpost to specialist advice services.
• Manage Right to Buy applications from enquiry to sale completion.
• Conduct property inspections and ensure compliance with Right to Buy legislation.
• Respond to complaints and enquiries from elected members and MPs.
• Collaborate with internal teams, legal services, contractors and external stakeholders.
• Monitor performance and contribute to service improvements.
• Engage with leaseholders and residents to improve service delivery.
• Promote safeguarding, health and safety, and risk awareness.
• Keep up to date with best practice and developments in Right to Buy and leasehold management.

Skills

GCSEs including Maths and English

CIH Qualification

Local authority experience

Housing legislation knowledge

Court/Legal procedures

Complex needs support

Workload prioritisation

Communication skills

Conflict management

Written communication

Equal opportunities awareness

IT skills

Driving licence

DBS check readiness

Education

CIH Qualification or Equivalent Level 3+

GCSEs including Maths and English

Tools

Microsoft Office

Job description

North Northamptonshire Council’s Housing team seeks an experienced Rights to Buy and Leasehold Specialist to support tenants and leaseholders, ensuring high-quality services, accurate income management, and strong community engagement.

You will manage service charges, handle tribunals, and work with legal and finance colleagues to improve delivery and compliance while safeguarding residents.