RFP Specialist

Segment (Twilio); Greater London; On-site; GBP 45,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Equity

Health benefits

Wellness programs

Parental leave

Job summary

Segment (Twilio) is seeking an experienced RFP Specialist on the Revenue Operations team to lead proposal responses for the EMEA region, aligning with go-to-market strategies and deal priorities.

You will coordinate RFPs/RFIs, manage ITQs for audit/compliance, and work with Sales, Product, and Compliance to ensure timely, accurate responses that reflect the company’s brand and value proposition.

Qualifications

• 3+ years of proven experience in proposal management, RFP response, or a similar role in a B2B SaaS environment.
• Outstanding written and oral communication skills with the ability to develop clear, concise, and compelling value messages.
• Strong project management and organisational skills with the ability to manage multiple concurrent projects under tight deadlines.
• Proven ability to quickly learn complex technical products and translate functionality into business value.
• Experience working cross‑functionally with Sales, Product, and Technical teams.
• Proficiency in Google and Microsoft Office Suite and proposal management tools.

Responsibilities

• Coordinate, create, and deliver RFPs, RFIs, and questionnaires to increase win rates.
• Complete ITQs for audit and compliance purposes.
• Manage RFP/ITQ response workflow with delegation, tracking, and stakeholder communication.
• Handle multiple projects and meet deadlines.
• Interpret questions and craft targeted responses using library content and SME input.
• Ensure responses reflect GTreasury’s brand and value proposition.

Skills

Proposal management

RFP response

Project management

Cross-functional collaboration

Technical translation

Communication skills

Tools

Loopio

Salesforce

Google Workspace

Microsoft Office

Job description

Role Overview

As the RFP Specialist on the Revenue Operations team, you will serve as the dedicated proposal expert for EMEA, ensuring that all responses are aligned with regional go‑to‑market strategies, competitive positioning, and active deal priorities.

Responsibilities

• Coordinate, create, and deliver Requests for Proposals (RFPs), Requests for Information (RFIs), and questionnaires to increase win rates.
• Complete Information Technical Questionnaires (ITQs) for existing clients for audit and compliance purposes.
• Execute the RFP/ITQ response workflow for every project, including delegating questions, project tracking, Loopio management, formatting, and stakeholder communication.
• Manage multiple concurrent projects while meeting or exceeding all assigned deadlines.
• Interpret RFP/ITQ questions and create targeted responses leveraging library content, resource documents, and subject‑matter‑expert input.
• Ensure responses are grammatically correct and presented in a consistent voice and style that reflects GTreasury’s brand and value proposition.
• Continuously update and expand the response library to reflect evolving product functionality, market positioning, and competitive differentiators.
• Manage response review cycles to maintain library accuracy and relevance.
• Adapt content to changing product functionality, industry technology trends, and competitive dynamics.
• Partner with Sales, Implementation, Product, and Compliance teams to ensure responses comprehensively address prospect and client needs.
• Work closely with the Regional Sales Leader to understand regional competitive landscapes, deal priorities, and go‑to‑market strategies.
• Coordinate with subject‑matter experts, including the Security Compliance team, to deliver accurate responses before project deadlines.

Required Qualifications

• 3+ years of proven experience in proposal management, RFP response, or a similar role within a B2B SaaS environment.
• Outstanding written and oral communication skills with the ability to develop clear, concise, and compelling value messages.
• Strong project management and organisational skills with the ability to manage multiple concurrent projects under tight deadlines.
• Proven ability to quickly learn complex technical products and translate functionality into business value.
• Experience working cross‑functionally with Sales, Product, and Technical teams.
• Proficiency in Google and Microsoft Office Suite (Word, Excel, PowerPoint) and proposal management tools.

Preferred Qualifications

• 1+ years of experience within treasury, financial services, or enterprise SaaS software environments.
• Experience with Loopio or similar RFP software platforms.
• Familiarity with Salesforce or other CRM systems for opportunity tracking and collaboration.
• Background in technical writing, competitive intelligence, or product marketing.
• Proficiency in a second language (French, German, Italian and/or Spanish) is preferred.

Benefits

• Competitive salary, bonuses, and equity.
• Competitive benefits covering physical and mental healthcare, retirement, family formation, and family support.
• Employee giving match.
• Mobile phone stipend.
• Reimbursement for Rest & Recovery days.
• Generous wellness reimbursement and weekly onsite & virtual programming.
• Generous vacation policy with flexibility to coordinate with managers.
• Industry‑leading parental leave policies and family planning benefits.
• Catered lunches and fully stocked kitchens with premium snacks and beverages.
• Multiple fun events and team–bonding activities.

Ripple is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance. Please find our UK/EU Applicant Privacy Notice and our California Applicant Privacy Notice for reference.