Revenues Inspection Officer

Colchester City Council; Colchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established local government authority seeks a motivated Revenues Inspection Officer to enhance Council income through effective Council Tax collection. In this dynamic role, you will conduct property inspections, ensure accurate recording of liabilities, and engage with customers to provide exceptional service. The Council values commitment to customer excellence and offers a supportive environment with opportunities for training and development. Enjoy flexible working arrangements and a generous benefits package, including an attractive pension scheme and additional holidays during the festive season.

Benefits

Pension Scheme

Generous Annual Leave

Flexible Working

Work from Home Opportunities

Gym Discounts

Travel Discounts

Online Retail Discounts

Training and Development Opportunities

Qualifications

• Educated to A 'level' standard or equivalent experience.
• High-level knowledge of Council Tax legislation.

Responsibilities

• Conduct property inspections and reviews of Council Tax liabilities.
• Maximize income for the Council through effective inspections.

Skills

Council Tax Knowledge

Customer Service Skills

Communication Skills

Geographical Knowledge of Colchester

Data Protection Understanding

Education

A 'level' Standard or Equivalent Experience

Tools

Full UK Driver License

Job description

Contract Type: Permanent

Working Hours: 37 hours per week

This position requires a Basic Disclosure and Barring Service (DBS) check as you will access sensitive information through the Department of Work and Pensions (DWP) systems.

Colchester City Council is committed to delivering high-quality and accessible services to residents, visitors, andbusinesses. They are a local government authority providing a diverse range of public and commercial services across Colchester, the second largest district in Essex.

We have a vacancy for a full time Revenues Inspection Officer. This is an exciting opportunity to actively improve the Council income through collection of Council Tax. We are looking for a motivated individual who is keen to be part of a team who work hard to achieve ambitious targets.

Each year the Council collect millions of pounds of Council Tax which all contributes towards delivering essential services for our customers. The team is busy and dynamic, and you can expect to handle customer contact, carry out back-office work and be part of projects and trials to improve processes.

The Revenues Inspection Officer will be responsible for carrying out effective and efficient inspections of dwellings for Council Tax liabilities. The successful candidate will require an excellent knowledge and understanding of Council Tax legislation and be able to effectively review liabilities on a rolling basis to ensure any new or altered dwellings are being accurately recorded.

We aim to provide the best possible service for all our customers therefore commitment to customer excellence is vital in this role.

Duties of the role

• To undertake property inspections and reviews of Council Tax, making key decisions on liabilities to maximise income for the Council.

• You will be required to work in the Council's Civic offices and Colchester properties

Qualifications and skills required

We expect you to have:

• Be educated to a A 'level' standard or have the equivalent in experience.
• A high-level knowledge and/or relevant proven experience in Council Tax
• Excellent geographical knowledge of Colchester and surrounding areas
• Understanding of data protection and its importance
• Full UK Driver License is essential for this role

We also hope you have:

• Experience of working directly with customers
• Excellent customer and communication skills
• The ability to deliver against personal and team targets
• IRRV qualification or the willingness to complete the qualification

What we offer

• The Council encourages all employees to maximise their potential. You will be entitled to join an attractive pension scheme and will receive a generous annual leave entitlement, including two extra company holidays during the Christmas period.

Other benefits include:

• Flexible working
• Opportunity to work from home
• Gym, travel and online retail discounts
• Excellent training, development and progression opportunities

For an informal discussion about this vacancy, please contact Lisa Tokley [e-mail]

For further information regarding this vacancy, please clickhere.