Revenues & Benefits Systems Support Officer

Coventry City Council; West Midlands Combined Authority; On-site; GBP 30,000 - 40,000; Full time

Job summary

Le rôle de Revenue & Benefits System Support Officer est une opportunité passionnante pour un individu motivé souhaitant rejoindre l'équipe de Soutien des Systèmes de Revenus et Prestations. Le candidat idéal possède une connaissance approfondie des législations pertinentes et des compétences en communication efficaces. Ce poste exige une grande attention aux détails et une capacité à travailler tant de manière autonome qu'en équipe, au service des résidents de Coventry.

Qualifications

• Connaissance approfondie des législations pertinentes (prestations, impôts locaux).
• Excellentes compétences en informatique et capacité d'analyse.
• Capacité à travailler sous pression et à respecter les délais.

Responsibilities

• Fournir un support spécialisé pour les systèmes IT utilisés par le service des revenus et des prestations.
• Tester de nouvelles fonctionnalités du système et résoudre les problèmes.
• Effectuer des vérifications d'audit sur les processus quotidiens.

Skills

Communication efficace

Analyse de données complexes

Résolution de problèmes

Autonomie

Organisation

Education

Connaissance des législations sur les prestations

Familiarité avec les prestations de logement (préféré)

Job description

As Revenue & Benefits System Support Officer, you will support the Revenues and Benefits Service, ensuring efficient operation and alignment with business objectives. Your role encompasses diagnosing and resolving system issues, enhancing service delivery, and maintaining legislative compliance. You will also facilitate continuous improvement through effective communication and collaboration with both internal teams and external partners.

Our Values

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

What is the job role?

This is an exciting opportunity for a highly motivated individual to join our Revenues and Benefits Systems Support team and provide assistance in supporting all operational functions within the Revenues and Benefits Service to meet Business objectives as outlined in the Service and Operational Plans.

Main duties include but are not limited to:

• Providing specialised support related to the IT systems used by the Revenues & Benefits service and its customers.
• Running business processes to ensure all system areas remain operational.
• Testing new system functionalities.
• Investigating and logging system issues with support providers, tracking, diagnosing, and resolving or escalating as needed.
• Conducting audit checks on daily batch processes, output, and financial reconciliation, liaising with support providers for resolution.

This post is exempted under the Rehabilitation of Offenders Act 1974 and appointment is conditional upon a satisfactory DBS check.

Who are we looking for?

We seek someone with extensive knowledge of legislation such as Benefits, Council Tax, and Business Rates. Ideally, familiarity with Housing Benefits is preferred.

You should have excellent IT skills, be organized, self-motivated, capable of problem-solving and analyzing complex data, and able to work well both independently and as part of a team. Accuracy, meeting deadlines, and a willingness to learn are essential.

In your application, please include examples demonstrating your experience or understanding of:

• Housing Benefits (if applicable) or general Revenues and Benefits service knowledge.
• High-level ICT knowledge and experience.
• Effective communication skills, both verbal and written.
• Ability to work under pressure with conflicting priorities and deadlines.

If you need assistance with your application, please visit our accessibility page.

We offer a Guaranteed Interview Scheme for eligible groups, including Armed Forces members, individuals in or previously in care, and those with disabilities or long-term health conditions.

Interview dates are scheduled for 3rd and 4th July 2025.

About Coventry

Coventry has a proud, innovative, and creative spirit that fosters community collaboration and social change. We are vibrant, diverse, and committed to excellence, aiming to recruit talented individuals dedicated to serving our residents and communities.

Join us and enjoy a comprehensive rewards and benefits package. For more details, visit our vacancies page.