Revenues & Benefits Quality Assurance Officer

Elmbridge Borough Council; Esher; Hybrid; GBP 30,000 - 42,000; Full time

Job summary

An exciting opportunity at Elmbridge Borough Council for a Revenues & Benefits Quality Assurance Officer. The role involves quality assurance on Local Taxation and Benefits functions, requiring strong decision-making skills, teamwork, and IT proficiency. With support for career development and benefits like flexible hours and ample leave, this is an ideal chance for those with relevant experience.

Benefits

28 days annual leave after 5 years of service

Flexi-time

Free employee parking

Between Christmas and New Year off

Qualifications

• Experience in Local Taxation or Housing Benefits administration.
• Able to work independently and collaboratively.
• Good IT skills and preferably experience with Capita Academy system.

Responsibilities

• Assist the Revenues & Benefits Quality Assurance Manager in providing quality assurance.
• Conduct regular inspections for planning permission sites.
• Monitor progression to establish effective entry dates.

Skills

Decision-making

Teamwork

IT Skills

Tools

Revenues and Benefits software

Job description

Revenues & Benefits Quality Assurance Officer

Working Pattern: Full Time
Hours: 36 hours per week
Salary: £30,032 - £41,084
DBS Check: Yes
Location: Civic Centre, High Street, Esher, Surrey KT10 9SD/Hybrid working

Do you have experience of working in a Local Taxation or Benefits section? If so, we want to hear from you.
An exciting opportunity has become available to join the Revenues and Benefits Quality Assurance team at Elmbridge Borough Council.

About the Role
You will be responsible for assisting the Revenues & Benefits Quality Assurance Manager in providing quality assurance on the Local Taxation and Benefits functions (Council Tax, Business Rates, BID’s and Benefits).
We will provide you with the necessary support and training so you may grow and develop your career. You will work closely with colleagues, customers, and external agencies to provide a high-quality service.

Regular inspections will be required for sites that have been given planning permission, be it new builds, alterations or developments, where you will need to monitor their progression to establish an effective date of entry, for when they can be brought into the valuation/rating list.
Please note that it is a requirement of this role to have a full UK driving licence and access to a car that can be driven for Council business purposes.

About the Person

•You will have experience in Local Taxation or Housing Benefits administration.
•You will be decisive and confident in your decision-making ability.
•Have the ability to work independently and as part of a team.
•Good IT skills and previous experience using Revenues and Benefits software (preferably on the Capita Academy system) would be advantageous.

Benefit of working for us
•28 days annual leave after 5 years’ continuous service
•Flexi-time
•Free employee parking
•Between Christmas and New Year off!

Additional Information

For an informal discussion about the role, please call Jack Bolas, Revenues & Benefits Quality Assurance Manager on 01372 474 678 or email [e-mail]

Interviews will be held on Thursday 31 July 2025.