Quality Assurance Officer (Gr H)

Royal Borough of Kingston; Kingston upon Thames; On-site; GBP 30,000 - 45,000; Full time

Job summary

The Royal Borough of Kingston seeks a Quality Assurance Officer to enhance Adult Social Care service quality. This role involves conducting monitoring visits, resolving concerns, and collaborating with stakeholders. Suitable candidates will have experience in social care quality assurance and relevant legislation.

Qualifications

• Experience in quality monitoring within social care.
• Understanding of safeguarding procedures and legislation relevant to public sector social care.

Responsibilities

• Monitor, review, and report on the quality of ASC service providers.
• Liaise with service users and providers to ensure service quality.
• Capture feedback and inform safeguarding and contract management.

Skills

Quality monitoring

Stakeholder engagement

Report writing

Job description

Social network you want to login/join with:

Quality Assurance Officer (Gr H), Kingston upon Thames

Client: Royal Borough of Kingston

Location: Kingston upon Thames, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Details

Reference: 3d3c812adf39

Views: 51

Posted: 24.06.2025

Expiry Date: 08.08.2025

Job Description

The Quality Assurance Officer will work in the RBK ASC Quality Assurance Team. Responsibilities include:

• Experience in Adult Social Care Quality Assurance or Contract Monitoring visits.
• Experience with Adult Social Care Safeguarding and Whistleblowing.
• Report writing for Local Authority Adult Social Care departments.
• Resolving concerns and complaints related to Adult Social Care providers.
• Travel to Kingston upon Thames up to twice a week for on-site visits.
• Evidence of a Just Culture approach to provider engagement.

This role involves monitoring, reviewing, and reporting on the quality of ASC service providers by liaising with service users, carers, and providers to ensure service quality. It includes capturing feedback, maintaining contacts, and informing safeguarding, contract management, and procurement activities. The role collaborates with colleagues to identify areas for improvement.

Key Activities

• Define outcomes, set targets, and monitor performance.
• Build partnerships with internal and external stakeholders.
• Utilize new technologies for modern, efficient working practices.
• Proactively monitor services and collate quality assurance information.
• Assess care quality against standards and identify improvements.
• Capture and use service user and carer feedback for quality improvements.
• Raise concerns and work with teams to address service quality issues.
• Support investigations and develop reporting systems.
• Develop action plans and risk assessments for providers.
• Conduct case reviews and support safeguarding investigations.

The Person

To succeed, you should:

• Question and challenge current practices with an understanding of the wider context.
• Be adaptable and innovative.
• Work effectively with stakeholders across the organization.
• Commit to ongoing personal and professional development.
• Build effective relationships and communicate clearly.
• Have experience in quality monitoring within social care.
• Understand the operating environment of health and social care sectors.
• Know safeguarding procedures and legislation relevant to public sector social care.