Revenues and Benefits Officer

Darlington; Tees Valley; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

32 days annual leave

Local Government Pension Scheme

Flexi-time

Flexible working

Wellbeing offer

Discounts

Training & development

Counselling service

Job summary

Darlington Borough Council is recruiting three full-time Revenues and Benefits Officers. The role involves deciding liabilities and recovery actions for Council Tax and Non-Domestic Rates, and determining claims for benefits, discounts and exemptions within performance standards.

You will provide high-quality advice and assistance to Revenues and Benefits customers, with the aim of accurate, timely decisions. For informal discussions, contact the Deputy Revenues and Benefits Manager.

Qualifications

• Decide liabilities and recovery actions for Council Tax and Non-Domestic Rates.
• Decide claims for benefits, discounts and exemptions within performance standards.
• Provide high quality advice and assistance to Revenues and Benefits customers.

Responsibilities

• To decide liabilities and recovery actions for Council Tax and Non-Domestic Rates, as well as deciding claims for benefits, discounts and exemptions within performance standards.
• Revenues and Benefits Officers provide high quality advice and assistance to Revenues and Benefits customers.

Job description

Revenues and Benefits Officer (Ref: POS000750)

Salary £28,153 - £29,542 per annum Salary Band £20,001 to £30,000 Post Type Permanent Hours Per Week Full time

Job and Application details

Categories Finance / Benefits / Revenues / Procurement
Directorate N/A Published Date 01/10/2026 Closing Date 19/10/2026

Revenues and Benefits are seeking to recruit 3 full time Revenues and Benefits Officers.

Revenues and Benefits Officer's provide high quality advice and assistance to Revenues and Benefits customers.

To decide liabilities and recovery actions for Council Tax and Non-Domestic Rates, as well as deciding claims for benefits, discounts and exemptions within performance standards.

For detailed information on this role, please refer to the Role Profile and Known Risk form provided.

For a further informal discussion, please contact Lorraine Rowell, Deputy Revenues and Benefits Manager, on 01325 406501

The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:

• 32 days Annual Leave, plus Bank Holidays, with option to purchase additional Annual Leave (pro-rata for part time working)
• Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions
• Generous Maternity, Paternity and Adoption Leave schemes
• Staff equality forums
• Green Car Leasing Scheme
• Access to a wide range of training, learning and development
• Physiotherapy service
• Confidential counselling service
• Cycle to Work Scheme
• Dolphin Centre Fit for Life Discounts
• Local and National retailer discounts
• Vivup employee benefit app and Lifestyle Savings
• Arriva Employee Travel Club

Revenues and Benefits are seeking to recruit 3 full time Revenues and Benefits Officers.

Revenues and Benefits Officer's provide high quality advice and assistance to Revenues and Benefits customers.

To decide liabilities and recovery actions for Council Tax and Non-Domestic Rates, as well as deciding claims for benefits, discounts and exemptions within performance standards.

For detailed information on this role, please refer to the Role Profile and Known Risk form provided.

For a further informal discussion, please contact Lorraine Rowell, Deputy Revenues and Benefits Manager, on 01325 406501

The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:

• 32 days Annual Leave, plus Bank Holidays, with option to purchase additional Annual Leave (pro-rata for part time working)
• Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions
• Flexi-time scheme
• Flexible working
• Generous Maternity, Paternity and Adoption Leave schemes
• Staff equality forums
• Green Car Leasing Scheme
• Access to a wide range of training, learning and development
• Physiotherapy service
• Confidential counselling service
• Great wellbeing offer
• Cycle to Work Scheme
• Dolphin Centre Fit for Life Discounts
• Local and National retailer discounts
• Vivup employee benefit app and Lifestyle Savings
• Arriva Employee Travel Club

For the full range of benefits we offer, please see our Why work for us internet page, which also includes our Total Reward Booklet and Employee Benefit Video.

https://www.darlington.gov.uk/jobs-and-careers-1/why-work-for-us/

Find out further information about us and what it’s like to work for our great team by visiting the Jobs and Careers home page.

https://www.darlington.gov.uk/jobs-and-careers/

General Information for Applicants:

If you have any further questions regarding applying for this role or the questions and required fields within the application form, please contact the HR Support team on 01325 403217 or [e-mail] .

If you are experiencing problems with the NE Jobs website, such as logging in, saving pages, on account queries please fill out the form within the link below.

https://www.northeastjobs.org.uk/contactus

All applicant email correspondence will come from [e-mail] and may be directed to your Junk folder depending on the settings of your email account. Please check both your email and Junk folder as all applicants will be notified whether they have been shortlisted.

You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience.

We are an equal opportunities' employer. We welcome applicants from all sections of the community. We aim to interview any applicant who declares a disability and meets the minimum criteria for the job.