Revenue Recovery Officer

Woking Borough Council; Woking; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

Join a forward-thinking local authority as a Revenue Recovery Officer, where your efforts will directly impact the community. This role offers a unique opportunity to manage the recovery of council tax and business rates, ensuring compliance and maintaining relationships with external partners. With a focus on professionalism and customer service, you will thrive in a supportive environment that values your contributions. Enjoy a flexible working pattern, generous leave, and opportunities for professional growth. If you are ready to make a difference, this is the role for you!

Benefits

23 days annual leave plus bank holidays

Generous flexi-time scheme

Membership of the Local Government Pension Scheme

Discounted health and leisure memberships

Opportunities for training and professional development

Supportive working environment

Qualifications

• Proactive and detail-oriented individual with strong professionalism.
• Ability to work independently and collaboratively.

Responsibilities

• Manage full recovery process for council tax and business rates.
• Represent the Council at court proceedings and hearings.

Skills

Revenue recovery processes

Excellent communication skills

Organisational skills

Customer service

Job description

Salary circa £24,799 plus a flexible benefits allowance of up to £1,881 per annum

Location:

Woking

Contract:

Contract

Working Pattern:

Flexible Hours/Full Time

Hours:

37 hours per week.

DBS Check:

Yes

Closing Date:

16/06/2025 at 23:55

Reference:

CORP/25/312587

Woking Borough Council is offering a fantastic opportunity to join our busy and dedicated Revenues team as a Revenue Recovery Officer on an initial 12-month fixed-term contract.

If you're looking for a role where your work truly makes a difference, this is your chance to be part of a team committed to delivering exceptional service to the community.

What You’ll Be Doing

In this important role, you’ll ensure timely and effective recovery of council tax and business rates by managing all stages of the recovery cycle. Your day-to-day duties will include:

• Managing the full recovery process, including post-liability order actions
• Processing and monitoring enforcement steps such as bailiff referrals, insolvency cases, and charging orders
• Representing and supporting the Council at court, including liability order hearings and penalty notice applications
• Building and maintaining relationships with external partners such as enforcement agents, solicitors, insolvency practitioners, and credit agencies
• Handling communications with the public professionally and empathetically, both over the phone and in person
• Ensuring compliance with the Council’s recovery policies and customer care standards
• Supporting wider Revenues team activities as required
• Performing other duties appropriate to the role at the direction of the management team

What We’re Looking For

We’re seeking a proactive, flexible, and detail-oriented individual with a strong sense of professionalism and customer service. You’ll need to demonstrate:

• Experience or knowledge of revenue recovery processes
• The ability to work independently and collaboratively
• Confidence in representing the Council at formal proceedings
• Excellent communication and organisational skills

This role requires regular attendance at the Woking Civic Offices and Court, but hybrid working is available when duties allow.

What You’ll Receive in Return

We believe in rewarding hard work and offer a comprehensive benefits package including:

• 23 days annual leave, plus bank holidays - increasing with continuous service
• Generous flexi-time scheme, with up to two flexi days off per month
• Membership of the Local Government Pension Scheme
• Discounted health and leisure memberships
• Opportunities for training and professional development
• A supportive and friendly working environment

Interested?

For an informal conversation about the role, please contact:

• Terry Stocks, Revenues Team Manager – 01483 743231

Closing date: 16 June 2025 - 23:55pm

Interviews will be held the week commencing 23 June 2025 or 30 June 2025.

We look forward to hearing from you!

How to apply

Woking Borough Council values a diverse workforce and welcomes applications from all sections of the community.

Please apply online via the link provided.