Revenue Protection Officer (12 Months FTC/Part Time) - 2965

Greater Anglia; Ipswich; On-site; GBP 34,000 - 39,000; Part time

Benefits offered by this job

Travel Discounts

International Travel Discounts

Pension Plan

Wellbeing Support

Cycle to Work

EV Scheme

Job summary

Greater Anglia in Ipswich is hiring a Revenue Protection Officer on a 12-month fixed-term, part-time contract (22.5 hours across 3 days). The role involves ticket inspection, fare collection, and issuing penalty fares, with shifts between 05:00 and 01:00 including weekends and bank holidays.

You will interact with the public, uphold fare regulations, and work with the police and other agencies when required; training in conflict management and customer service will be provided, with pro rata

Qualifications

• Be over 18 years of age.
• Able to work 22.5 hours per week across 3 days.
• Willing to work shifts between 05:00 and 01:00, including weekends and bank holidays.
• Must arrange own transport for early/late shifts.
• DBS check and Right to Work may apply.

Responsibilities

• Verify ticket validity and enforce fare regulations.
• Collect fares when required to maintain fair practices.
• Issue penalty fares to passengers without valid tickets.
• Interview suspected fare evaders under guidelines.
• Provide excellent customer service and assist with inquiries.
• Collaborate with police and agencies when needed.
• Receive training in conflict management and customer service.
• Work on trains or at stations performing revenue exercises.

Skills

Customer Service

Conflict Management

Decision Making

Communication Skills

Observation Skills

Job description

Revenue Protection Officer (12 Months FTC/Part Time) - 2965

Application Deadline: 30 October 2026

Department: Customer Service

Employment Type: Fixed Term - Part Time

Location: Ipswich

Reporting To: Peter Jackson

Compensation: £33,771 - £39,368 / year

Description

• 12-month fixed-term contract
• Part-time position, working 22.5 hours per week across 3 days.
• Shifts will take place between 05:00 am and 01:00 am. This role is shift-based and includes early starts, late finishes, weekends, and bank holiday working.
• You must be able to arrange your own transport to ensure timely arrival for early and late shifts.
• Applicants must be over 18 years of age
• You should be prepared to work in all weather conditions
• Employment is subject to Right to Work and DBS checks, and where applicable, a medical assessment
• Salary progression for this role is:
  • year 1 £33,771, year 2 £35,638, year 3 £37,504 and year 4, £39,368 - (full‑time equivalent). The actual salary you receive will be pro rata, based on your part‑time hours.

Are you looking to launch your career in a dynamic and supportive environment? Greater Anglia, a key player in the railway network from London Liverpool Street to the East of England, is offering an exciting opportunity to join our team. With our new, modern, and environmentally friendly trains, now is the perfect time to join us as we elevate the customer travel experience.

This role combines customer service, investigation, and fare enforcement. You'll regularly interact with members of the public, make decisions in real time, and occasionally need to have challenging conversations regarding ticket validity and penalty fares.

Key Responsibilities

• Ticket Inspection: You will verify the validity of passengers' tickets, ensuring compliance with fare regulations.
• Fare Collection: If passengers are unable to show a valid ticket, you will collect fares, helping to maintain fair practices for all travellers.
• Penalty Fare Issuance: You will issue penalty fare notices to passengers found traveling without a valid ticket, reinforcing the importance of ticket compliance.
• Interviewing Fare Evaders: You may conduct interviews with individuals suspected of fare evasion, adhering to the guidelines set out in the Police and Criminal Evidence Act 1984.
• Customer Service: Providing effective customer service. You will offer information about train schedules and assist passengers with local inquiries, enhancing their travel experience.
• Collaboration: In the course of your duties, you may work alongside the police and other agencies during joint operations. This may involve submitting reports and attending court when required to provide evidence.
• As a Revenue Protection Officer, you will work closely with a partner, receiving comprehensive training in conflict management, customer service, and giving clear directions.
• Create a welcoming environment, even in challenging situations, to not only enhance passenger satisfaction but also to bring you a rewarding sense of fulfilment.
• Day-to-day would be a mixture of working on trains or conducting revenue exercises at stations.

Skills, Knowledge & Expertise

Is This Role Right for You? You may be a great fit if you:

• Can remain calm, professional, and respectful in challenging situations.
• Are confident having difficult conversations when required.
• Can enforce rules and procedures fairly while maintaining excellent customer service.
• Are resilient and able to manage conflict or challenging behaviour professionally.
• Feel comfortable making decisions independently and standing by them.
• Can think on your feet and adapt to changing situations.
• Have excellent verbal and written communication skills.
• Are observant and confident asking questions to members of the public to establish facts.
• Enjoy interacting with a wide range of people and building rapport quickly.
• Enjoy a role where no two days are the same.
• Take pride in keeping travel fair, safe, and enjoyable for all customers.

Take a look to find out more on what it is like in our Revenue Protection Team https://www.youtube.com/watch?v=Sscle2b0nWY

Job Benefits

What’s in it for you?

• Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too!
• International Adventures: After 12 months, unlock discounted international travel for you and your family.
• Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.
• Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy.
• Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.
• Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.
• Family-Friendly Policies: We’ve got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.
• Save While You Spend: Cycle to work and tech purchase schemes once you pass probation.
• Car Scheme: Eligible colleagues can access our Electric Vehicle Salary Sacrifice Scheme, offering a hassle-free way to drive a new or pre‑loved electric vehicle.

At Greater Anglia we are proud of the work that we do. We’re investing to help shape the future of rail in the UK and being a part of our team gives you every opportunity to contribute to the journey we are on.

Join Us and Experience:

• Inclusivity & Respect: Be yourself and thrive in a supportive environment where every idea and person is valued. Help us be Greater Together.
• Community & Teamwork: Work together to deliver the best for our customers while enjoying a friendly, can-do atmosphere.
• Pride & Progress: Contribute to meaningful change and a sustainable future, with continuous improvement is the norm.