Revenue Protection Officer

Moonkitten Textiles; Halifax; On-site; GBP 41,000; Full time

Job summary

This innovative firm is seeking a dedicated Revenue Protection Officer to join their team. In this dynamic role, you will investigate instances of gas theft and electricity abstraction, ensuring safety and compliance while providing excellent service to customers. You'll have the chance to work with cutting-edge technology and receive training to enhance your skills. With a strong emphasis on teamwork and customer relations, you will play a vital role in promoting best practices and driving positive change. Join a forward-thinking company that values diversity and offers opportunities for growth and development in a supportive environment.

Benefits

22 days holiday + 8 bank holidays

Sick Pay

Employee Assistance Programme

Online GP Service

Fully expensed work vehicle and PPE

Discounts on major supermarkets

Discounts on Cinema tickets

Discounts on holidays and travel

Discounts on gym membership

Opportunities to progress in the company

Qualifications

• Experience in Revenue Protection is ideal but not essential.
• Strong customer service and conflict management skills are crucial.

Responsibilities

• Investigate and deter gas theft and electricity abstraction.
• Collect evidence and work with suppliers for further actions.

Skills

Customer Service

Conflict Management

Mobile IT Hardware Operation

Interpersonal Skills

Team Spirit

Education

CCN1/CMA1 & MET1 Qualification

Full UK Driving License

Job description

About The Role

Salary:

• Non-technical: £26,970 per annum
• Single fuel: £35,301 per annum for full time roles (plus London weighting where applicable*)
• Single fuel (3 phase/CT): £36,352 per annum for full time roles (plus London weighting where applicable*)

Candidates joining on a non-technical and single fuel basis may have the opportunity to be upskilled by the company to achieve dual fuel level qualifications. Salaries stated above are applicable during the initial training period and once fully qualified to dual fuel level, will rise to £40,974 as stated below.

• Dual Fuel: £40,974 plus £2k attendance and safety bonus per annum for full time roles (plus London weighting where applicable*)
• Dual Fuel (3 phase/CT): £42,025 plus £2k attendance and safety bonus per annum for full time roles (plus London weighting where applicable*)

*London Weighting where applicable is an additional £3,000 per annum on top of the above rates. London Weighting allowances will only apply to those whose home postcode falls within the M25.

A bit about the role…

The role of the Revenue Protection Officer is to investigate, detect and deter instances of Theft of Gas and Abstraction of Electricity by Residential or Business customers. You will be responsible for making the installation safe and working with the relevant supplier to agree what further action is to be taken. You will be required to collect evidence and provide all required information to the client to enable any further actions to be taken.

Additionally, a Revenue Protection Officer may also include debt recovery work, ranging from initial visits to resolve the account to executing rights of entry Warrants and carrying out the metering work to either install a SMART Paygo meter or to de-energise/disconnect the supply.

What you will need to be successful…

We promise to deliver the best service to our customers. We strive for our revenue protection officers to be passionate and take a real pride in what they do. You will:

• Ideally have previous experience within a Revenue Protection officer role, but not essential.
• Strong customer service experience, with an ability to remain calm in challenging situations.
• Previous experience in conflict management is essential.
• Have experience of operating mobile IT hardware.
• A positive, can-do attitude.
• Great interpersonal skills that empower customer relations as well as driving best practice and proactive change for the better.
• Team spirit to assist colleagues and promote the company brand.
• Hold current CCN1/CMA1 & MET1 qualification or an equivalent aligned qualification (within 6 months of expiry). This is desirable to the role, but additional training to obtain CCN1 / CMA1 will be provided.
• Hold a current full UK driving license with no more than 6 penalty points.

Please note, we take customer and colleague safety very seriously. All candidates will be subject to a mandatory drug and alcohol screening as part of the assessment process. All offers of employment will also be subject to a DBS and relevant vetting checks alongside a colour vision test.

What we offer…

• 22 days holiday + 8 days bank holidays
• Additional year annual leave entitlement for 3rd/4th & 5th year, capped at 25 days
• Sick Pay

Access to My Rewards which provides amazing reductions on 1000’s of purchases including Mobile Phone, Utility bill & top retail brand discounts. Here’s a few so you can see the type of savings you can make:

• Up to 7% discounts on major supermarkets
• Up to 52% on Cinema tickets
• Up to 33% on holidays and travel
• Up to 10% on restaurants and takeaways
• Up to 25% off gym membership
• Access to our Employee Assistance Programme
• Online GP Service, 24 hours a day, 365 days a year
• Recommend a Friend and Earn scheme
• Reward & Recognition Scheme
• Opportunities to progress in a successful company
• Fully expensed work vehicle and PPE

At Seeka, we recognise and value the benefits from our workforce diversity. We are committed to creating a diverse and inclusive environment to develop a culture where our people feel included and valued.

About The Company

Seeka provides specialist end-to-end revenue protection services across the utilities market. Offering an unrivalled range of services that includes the provision of locksmiths, dog handlers and revenue protection officers, Seeka makes visits to customer properties to investigate and make safe suspected energy theft cases.

Seeka sits within the M Group Services Energy Retail Division which is proud to be one of the UK's largest utilities support organisations – and we’re still growing, with some exciting times ahead. We pride ourselves on being award-winning and recognised for our diligence, customer service and expertise.

We are part of M Group Services, a £1.7 billion turnover business, with a wide and diverse field of operations that regularly presents opportunities for growth. We work with our clients and partners to ensure we keep abreast of industry developments and remain at the forefront of progress. We have been one of the Times 100 Top Track Companies for the last three years running.

At Seeka, we recognise and value the benefits from our workforce diversity. We are committed to creating a diverse and inclusive environment to develop a culture where our people feel included and valued.