Revenue Control Officer - Elstree, Borehamwood & St Albans

TN United Kingdom; St Albans; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Revenue Control Officer to enhance customer experiences across stations and trains. This full-time role requires individuals who are passionate about customer service and can maintain high standards of integrity and professionalism. As the first point of contact, you will play a crucial role in ensuring safety, security, and revenue protection while delivering outstanding service. If you thrive in dynamic environments and are flexible with shift patterns, this opportunity offers a chance to make a significant impact on customer journeys.

Qualifications

• Passion for delivering outstanding customer service.
• Ability to work under pressure and meet tight deadlines.

Responsibilities

• Provide high-quality information and ensure safety and security.
• Promote customer goodwill through high standards of courtesy.

Skills

Customer Service

Revenue Protection

Flexibility

Integrity

Calm Under Pressure

Job description

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Revenue Control Officer - Elstree, Borehamwood & St Albans, St Albans

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Client:

Govia Thameslink Railway

Location:

St Albans, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

189a9a9530d4

Job Views:

5

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Key Info

Role: Revenue Control Officer

Contract: FULL TIME at 38 hours per week

Roster: Covers Earlies & Lates between 05:30 and 23:30 approx

Do you have a passion for customer service?

We are currently looking for talented individuals who are passionate about delivering outstanding customer service. You will often be the first point of contact our customers will meet on their journey, making this a vital role for ensuring a positive customer experience.

Your role requires you to be visible at all times, anticipating customer needs to meet their expectations.

As a Revenue Control Officer, you will be a key member of staff, working in station and on-train environments, including the customer's journey. You will be expected to provide high-quality information, ensure safety and security, promote wellbeing, and protect revenue for Govia Thameslink Railway. Greeting customers politely and professionally at all times is essential.

Your duties include revenue protection, customer service, security, and information provision. The environment can sometimes be demanding, requiring you to work under pressure. It is crucial to promote customer goodwill through high standards of courtesy and proactive assistance.

We seek individuals who can work clearly and accurately under pressure and tight deadlines, think logically, literally, and creatively. You should demonstrate:

• High standards of honesty and integrity
• The ability to remain calm under pressure
• Flexibility and willingness to adapt to change
• Professionalism at all times

Due to shift timings, you must reside in the local area and have access to independent transport to arrive at the station for early shifts, as train services may not always be available.

Roles based at stations may involve standing for long periods and working shifts including weekends, nights, and bank holidays.