Revenue Control Officer - Elstree, Borehamwood & St Albans

TN United Kingdom; Borehamwood; On-site; GBP 24,000 - 32,000; Full time

Job summary

An established industry player is looking for a dedicated Revenue Control Officer to enhance customer experiences. In this role, you will be the face of the company, ensuring safety and satisfaction for every traveler. Your responsibilities will include protecting revenue, delivering exceptional customer service, and providing critical information, all while maintaining a calm demeanor under pressure. If you possess integrity, adaptability, and a passion for helping others, this opportunity is perfect for you. Join a team that values professionalism and a positive approach to customer interactions.

Qualifications

• Strong commitment to delivering outstanding customer service.
• Ability to work under pressure while maintaining professionalism.

Responsibilities

• Serve as the first point of contact for customers, ensuring a positive experience.
• Protect revenue while providing security and information to customers.

Skills

Customer Service

Revenue Protection

Security Awareness

Adaptability

Integrity

Job description

Job Title: Revenue Control Officer

Contract: Full Time, 38 hours per week

Roster: Covers Earlies & Lates between 05:30 and 23:30 approx

Job Details

• Client: Govia Thameslink Railway
• Location: Borehamwood, United Kingdom
• Job Category: Other
• EU work permit required: Yes
• Job Reference: b4f946695713
• Job Views: 7
• Posted: 26.04.2025
• Expiry Date: 10.06.2025

Job Description

Key Info

We are seeking a passionate individual committed to delivering outstanding customer service. As a Revenue Control Officer, you will be the first point of contact for customers, playing a vital role in making their journey positive. Your responsibilities include revenue protection, customer service, security, and information provision, often working under pressure.

You will be expected to provide high levels of information, ensure customer safety, security, wellbeing, and revenue protection, and greet customers politely and professionally at all times.

Key qualities include honesty, integrity, calmness under pressure, flexibility, adaptability, and professionalism. Due to shift times, living locally and having independent transport is essential to arrive at the station on time, especially for early shifts. Roles may involve standing for long periods and working weekends, nights, and bank holidays.