Revenue Billing and Process Manager - 7659

Cambridge University Press; Cambridge; Hybride; GBP 35 000 - 46 000; Plein temps

Avantages offerts par ce poste

28 days annual leave plus bank holiday

Private medical and Permanent Health保险

Discretionary annual bonus

Group personal pension scheme

Life assurance up to 4 x annual salary

Green travel schemes

Résumé du poste

Cambridge University Press & Assessment is seeking a Global Revenue Billing and Process Manager to lead a specialist O2C function, billing £600m across 170+ countries. The role is hybrid in Cambridge and focuses on process improvement, ERP projects, and delivering accurate invoicing with exceptional customer service.

You will lead a team of billing experts, drive KPIs, and collaborate with Finance, IT, and business stakeholders to optimise revenue recognition and cash flow.

Qualifications

• Experience in a Billing Manager, Revenue Operations Manager, or similar role.
• Proven success managing complex, high-volume billing operations in a global environment.
• Strong understanding of end-to-end Order-to-Cash processes and their impact on customer experience and cash flow.
• Experience leading teams through organisational change, systems implementations, or transformation programmes.
• Advanced analytical and critical thinking skills with excellent attention to details.
• Advanced Microsoft Excel skills and Business Objects reporting capability.
• Ability to develop meaningful KPIs, dashboards, forecasting models, and management information.
• Excellent communication and stakeholder management skills with the confidence to influence at all levels.

Responsabilités

• Lead a global revenue billing team delivering accurate invoicing across product groups and markets.
• Oversee complex invoicing operations to ensure timeliness and high customer service standards.
• Drive continuous improvement across the Order-to-Cash process and related systems.
• Collaborate with Finance, IT, and business stakeholders on ERP implementation and automation projects.
• Develop metrics, KPIs, dashboards, and reporting to monitor performance.

Connaissances

Billing leadership

Global O2C understanding

ERP implementations

Advanced Excel

Stakeholder management

Team leadership

Outils

SAP

Business Objects

Description du poste

Job Title: Global Revenue Billing and Process Manager – Global Credit & Revenue

Salary: £35,200 - £45,700

Location: Cambridge -The Triangle Building, UK (Hybrid – 2 to 3 days on site minimum)

Contract: Permanent, Full Time (35 hours per week)

Lead Revenue Operations on a Global Scale

Are you an experienced billing leader with a passion for operational excellence, process improvement, and leading high-performing teams?

We are seeking an exceptional Revenue Billing Manager to lead a specialist function responsible for the billing of more than £600m in annual revenue, across 170+ countries. This is a unique opportunity to influence the future of a growing global organisation while leading complex billing operations that direct impact customer satisfaction, cash flow, and business performance.

As a key member of the Global Credit & Revenue leadership team, you will oversee critical revenue billing activities, drive continuous improvement across the Order-to-Cash (O2C) process, and play a significant role in business transformation initiatives, including ERP implementation and automation projects.

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

About the role

This is a highly visible leadership position responsible for managing technically complex invoicing and customer billing activities across multiple product groups and international markets.

Leading a team of billing specialists, you will ensure the accurate and timely delivery of invoicing activities while maintaining exceptional standards of customer service, compliance, and operational performance.

This role offers the opportunity to make a significant impact on business performance, customer satisfaction, and cash flow while leading a team of billing subject matter experts.

This position has been classified as a hybrid role, requiring the selected candidate to typically spend 40-60% of their time collaborating and connecting face-to-face at their dedicated location. Aside from our hybrid principles, other flexible working requests will be considered from the first day of employment, including other work arrangements should you require adjustments due to a disability or long-term health condition.

About you

You are an experienced billing or revenue operations leader who thrives in a complex environment and enjoys combining operational delivery with strategic thinking.

You will bring strong leadership capability, excellent commercial awareness, and a proven record of delivering results through people, process, and technology.

You will have:

• Experience in a Billing Manager, Revenue Operations Manager, or similar role.
• Proven success managing complex, high-volume billing operations in a global environment.
• Strong understanding of end-to-end Order-to-Cash processes and their impact on customer experience and cash flow.
• Experience leading teams through organisational change, systems implementations, or transformation programmes.
• Advanced analytical and critical thinking skills with excellent attention to details.
• Advanced Microsoft Excel skills and skills using Business Objects skills or similar for reporting and analysis.
• The ability to develop meaningful KPIs, dashboards, forecasting models, and management information.
• Exceptional communication and stakeholder management skills, with the confidence to engage and influence at all levels.
• A collaborative and customer-focused approach, balancing business objectives with customer needs.
• Strong organisations skills with the ability to manage competing priorities in a demanding environment.

If you meet the above minimum requirements, we encourage you to apply. Your application will be even stronger if you can also demonstrate the following desirable criteria:

• Strong systems capability, including experience in SAP or equivalent ERP platforms would be an advantage
• Business Objects knowledge would be an advantage.

For a detailed job description, please refer to the link at the bottom of the advert on our careers site.

We are a Disability Confident (DC) employer that is committed to equality and inclusion ensuring our recruitment process is accessible to all. The DC scheme's Offer of an Interview commitment applies to applicants who opt in, and disclose a disability or a long-term health condition, and who best meet the minimum criteria for the role. In instances where interviewing all qualifying candidates is not practicable and/or appropriate, we prioritise those who best meet the minimum criteria, as we would for applicants who do not have a disability or long-term health condition

Cambridge University Press & Assessment is an approved UK employer for the sponsorship of eligible roles and applicants under the Skilled Worker visa route. Please refer to the gov.uk website for guidance to understand your own eligibility based on the role you are applying for.

Rewards and benefits

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:

• 28 days annual leave plus bank holidays
• Private medical and Permanent Health Insurance
• Discretionary annual bonus
• Group personal pension scheme
• Life assurance up to 4 x annual salary
• Green travel schemes

We aim to support candidates by making our interview process clear and transparent. The closing date for all applications will be 26th October. We will review applications on an ongoing basis, and shortlisted candidates can expect interviews to take place on 27th October onwards.

If you are shortlisted and progressed through the stages, you can expect:

• 1st stage in-person interview at our offices in Cambridge.

If you require any reasonable adjustments during the recruitment process due to a disability or a long-term health condition, there will be an opportunity for you to inform us via the online application form. We will do our best to accommodate your needs.

Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.

Why join us

Joining us is your opportunity to pursue potential. You will belong to a collaborative team that is exploring new and better ways to serve students, teachers, and researchers across the globe – for the benefit of individuals, society, and the world. Sharing our mission will inspire your own growth, development, and progress, in an environment which embraces difference, change and aspiration.

Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it is safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity, and sexual identity), cultural, or social class/background.

We believe better outcomes come through diversity of thought, background, and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.