Revenue Assurance Manager

Vonage; London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

Vonage is seeking an ambitious Revenue Assurance Manager to lead a small team focused on ensuring the accuracy of revenue reporting and compliance with financial regulations. This hybrid role involves overseeing reconciliations, enhancing processes, and providing exceptional customer service. The successful candidate will have extensive knowledge of revenue assurance, strong analytical capabilities, and a proven managerial background. Competitive salary and benefits are offered, including unlimited discretionary time off and tuition reimbursement.

Benefits

Unlimited discretionary time off

Tuition reimbursement

Qualifications

• Prior experience in revenue assurance.
• Experience in a managerial role.
• Good level of financial acumen.

Responsibilities

• Lead a team to prepare reconciliations across order-to-revenue processes.
• Analyze issues and make recommendations for system improvements.
• Ensure customer billing is accurate and complies with contracts.

Skills

Revenue assurance processes

Data analysis

Problem-solving

Customer service

Strong communication

Education

Bachelor's degree in business, finance, data analytics or related discipline

Tools

SQL

Excel

Tableau

Job description

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Vonage Finance Mission: We are a critical player in contributing to both short-term and long-term business decisions. We oversee and provide timely and accurate financial information across the organization, to leaders, decision-makers and external stakeholders. We protect company assets, both real and intangible, and ensure financial compliance with country, state and local laws. We serve as an indispensable business partner on topics requiring economic, financial and fiduciary inputs and expertise.

Why this role matters

Revenue assurance helps Vonage ensure the accuracy and completeness of our revenue reporting, together with correct taxation charges to our customers. This is achieved by undertaking a series of reconciliations at various stages in the order to revenue cycle. These reconciliations form a large part of our control environment, ensuring the data used for management decisions is accurate, as is the financial information reported by the business and provides protection against revenue leakage. These controls also ensure the invoices being raised to our customers accurately reflect their contract. This is a great opportunity for an ambitious, talented individual focused on leading a small team to manage and maintain our current revenue assurance environment as well as updating the processes as necessary to keep pace with our ever changing and expanding business. This role can be based in either our head office in Holmdel NJ, London or Basingstoke and is a hybrid schedule.

What you will do

Leadership

• Lead a team of two to prepare reconciliations across a wide range of order to revenue processes and analyse and take corrective action on the exceptions
• Providing a read out to the accounting team on the monthly results, KPI’s and updates on issues arising and remediation implemented

System/Process Improvement

• Analyze issues and trends and make recommendations for the resolution of system and process deficiencies
• Collaborate to derive new processes to accommodate business expansion
• Support maintenance of BI reporting

Audit

• Provide accurate and timely reconciliation information to support internal and external audits
• Validating transactions to ensure compliance with policy and procedure

Customer

• Ensure customers billing is accurate and in line with their contract, including pricing
• Supporting customer price lists and accurate billing quantities

What you will bring

• Extensive knowledge about revenue assurance processes, procedures, tools and methodologies
• Knowledge and understanding of business controls and SOX
• Proficient in database management, data analysis, and reporting tools (e.g., SQL, Excel, Tableau, etc.)
• Demonstrated ability to provide excellent customer service to internal and external customers
• Strong planning and problem-solving skills
• Strong understanding of federal, state and local accounting and reporting laws and regulations
• Understanding of global sales tax rates, application and regulation
• Strong communication skills, with ability to liaise both across skill levels and business functions
• Tenacious, self-motivated and able to work independently, whilst also being a team player

What is required for application

Required

• Prior experience in revenue assurance
• Prior experience in a managerial role
• Good level of financial acumen
• Bachelor’s degree in business, finance, data analytics or related discipline

Preferred

• Experience of Zuora
• Oracle Fusion knowledge
• Prior experience in the telecommunications and technology industry

What is in it for you

In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.