Retirement Village Administration Lead

Bupa; East Midlands; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Healthcare benefits

Free meal on shift

28 days holiday

Pension plan

Job summary

Bupa in Richmond Village Aston is seeking an Administration Manager to oversee village operations, staff coordination, and cross-department collaboration to ensure high service standards for residents.

The role focuses on data reporting, financial and administrative oversight, and staff support. The position is fixed-term for 12 months, with a 40-hour week, Mon-Fri, 09:00–17:00, at Richmond Aston Village in the Midlands.

Qualifications

• Proven managerial experience, ideally in healthcare or retirement living.
• Strong organisational, leadership, and communication skills.
• Compassionate, customer-focused approach.

Responsibilities

• Collate, report, and monitor data including resident occupancy, aged debt, and staffing; highlight anomalies and seek resolution.
• Provide accurate and timely reports to the Registered Manager, Village Manager, and Head Office within set deadlines.
• Meet regularly with the Registered Manager to review monthly management accounts and address financial and administrative issues.
• Submit required data to Support Offices on behalf of the Registered Manager and Village Manager.
• Manage the staff recruitment process, ensuring all departments are supported and associated administration is completed.
• Maintain accurate resident and staff files, ensuring all company and legal documentation is securely stored in line with policy.
• Manage, train, and support Receptionists and Administration Assistants in their roles (if applicable).
• Actively participate as a member of the Departmental Heads team.

Skills

Managerial experience

Organisational skills

Communication skills

Customer-focused

Education

Degree or diploma in business administration or related field

Job description

Bupa in Richmond Village Aston is seeking an Administration Manager to oversee village operations, staff coordination, and cross-department collaboration to ensure high service standards for residents.

The role focuses on data reporting, financial and administrative oversight, and staff support. The position is fixed-term for 12 months, with a 40-hour week, Mon-Fri, 09:00–17:00, at Richmond Aston Village in the Midlands.