Relief Worker

Riverside-12e5e24d; East Midlands; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

Generous pension

Learning & development

Benefits package

Job summary

Riverside is seeking a Relief Worker to support residents across Centenary House and Newstead House in Derby. This role focuses on providing housing-related support in a 24-hour setting, emphasising dignity, customer-led service and wellbeing.

You will join a dedicated team, cover shifts as needed, and commit to compassionate communication, confidentiality and safeguarding. The position offers flexibility, competitive pay, and opportunities for learning and development within Riverside.

Qualifications

• Experience with diverse backgrounds and sectors is preferred.
• Strong customer focus and excellent communication skills required.
• Flexibility to cover shifts, sometimes at short notice, is essential.

Responsibilities

• Provide high quality, customer-led housing-related support to customers.
• Assist in service delivery and supported housing acrossCentenary House & Newstead House.
• Maintain dignity and promote health and wellbeing in a safe environment.
• Communicate effectively with customers and colleagues; adapt to individual needs.
• Encourage independence, social activity, and daily living skills.
• Maintain accurate records; complete tasks timely and confidentially.
• Liaise with family, GP and health/social care professionals as needed.
• Undergo training and development; perform general cleaning and security duties.

Skills

Customer-focused

Excellent communication

Flexibility

Team player

Compassionate

Empathetic

Approachable

Basic IT skills

Education

Basic literacy

Basic numeracy

Tools

Microsoft Office

Excel

Word

Job description

Job Title: Relief Worker
Salary: £15.40 per hour
Working Hours: As and when required
Location: Centenary House & Newstead House, Derby

Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

The difference you will make as aRelief Worker

This role is based across Centenary House & Newstead House in Derby. These are 24 hour services providing supported housing for people experiencing homelessness and substance misuse, etc.

You will provide a high quality, customer-oriented service and understand that all actions should be customer-led. Under the direction of the scheme manager and support team, you will assist in providing housing-related support to customers. You will assist in maintaining and promoting the dignity of all individuals to improve their health and wellbeing in a safe and appropriate environment (no physical care involved).

About you

• Experience of working with people from various backgrounds and sectors of society (this could be friends, family, professional experience, children)
• Compassion, patience, and empathy
• A strong customer focus
• Excellent communication skills both written and verbal
• Flexibility to cover shifts, sometimes at short notice
• Approachable with a positive attitude
• Excellent team player who can work flexibly to meet business requirements

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Role Profile

• To provide a high quality, customer-oriented service and understand that all the actions should be customer-led.
• As directed by the manager and support team you will assist in providing support to customers in the provision of service and supported housing.
• Maintain and promote the dignity of all individuals which improves their health and wellbeing in a safe and appropriate environment.
• Foster effective communication with each customer and work colleagues and to be aware of communication differences and adopt an approach to suit an individual preferred method of communication.
• Encourage and enable customer to be as independent as possible with regards to their daily living skills and maintaining or improving their quality of life, this includes encouraging personal interests, access to social networks and social activities.
• To maintain records where necessary, ensuring these are wholly accurate, up-to-date and completed in a timely manner.
• Recognise signs of distress in customer and identify and assess positive ways to reduce this and advise the support team promptly of any signs of problems or concerns over a customer.
• To liaise with other relevant people involved with the customer, including family and friends, GP’s and other health and social care professionals.
• To ensure confidentiality is maintained at all times, that a customer’s personal details are not disclosed to any unauthorised person.
• Other further tasks such as general cleaning and security duties.
• Undertake training and development as required.

Additional Information

• The Group has offices across the UK and on this basis, there may be the requirement to travel to other locations to effectively perform this role.
• The role will be exposed to sensitive information; therefore, the role holder is expected to maintain levels of confidentiality at all times.
• In order to fulfil the requirements of this role, you will be required to work flexibly during the hours of operation.
• The role holder is expected to be committed to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken.

Person specification

Essential Knowledge & Experience

• Experience of working with people from various backgrounds and sectors of society (this could be friends, family, professional experience, children etc.)
• Compassionate, patient, reliable and empathetic.
• Customer focused with excellent communication skills both written and verbal.
• Flexible and approachable with a positive attitude.
• Excellent team player who can work flexibly to meet business requirement.
• Basic literacy and numeracy skills.
• Knowledge of safeguarding adults at risk procedure.
• To demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Riverside; and complete relevant IT training where required.

Desirable

• Experience of working in a Care and Support environment.
• Understanding of regulations and legislation within the housing and social care profession.
• A relevant qualification e.g. NVQ or Diploma in Health and Social care.