Retirement Living Assistant

Riverside Group; Liverpool; On-site; GBP 24,000 - 29,000; Full time

Job summary

Riverside Group in Liverpool is seeking a Retirement Living Assistant to join our team. You will be the first contact on the phone and in reception, delivering friendly, professional support to residents and visitors.

The role covers day-to-day housing management, handling tenancy records securely and working with colleagues to provide a high-standard service. We value customer focus, clear communication, and empathy for older and vulnerable residents, with opportunities to develop in a

Qualifications

• Experience of working in a customer-focused environment.
• Strong communication skills.
• Experience with vulnerable and/or older people.
• Excellent computer skills including proficiency in Microsoft Office.

Responsibilities

• Act as first point of contact in person and on the phone.
• Work as part of a team to deliver best-practice housing management services.
• Manage tenancy records and ensure confidentiality of files.
• Maintain accurate records and handle information securely.

Skills

Customer focus

Strong communication

Experience with older/vulnerable

Microsoft Office

Tools

Microsoft Office

Job description

Job Title: Retirement Living Assistant

Contract Type: Permanent

Salary: £26,227.50 per annum

Working Hours: Full time - 35 per week

Working Pattern: Monday to Friday 8am to 4pm - Excluding bank holidays

Location: Working between Crescent Court Seaforth and St Oswalds Ct, Netherton, Liverpool

Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

The difference you will make as a Retirement Living Assistant

Acting as an initial point of contact both on the phone and in the reception area, you will always ensure a professional and supportive approach is maintained, whilst working as part of a team to provide 'best practice'. You will assist in the day-to-day delivery of a comprehensive housing management service for Retirement Living, including working with tenancy agreements, ensuring all records and files are maintained and held securely to maintain confidentiality.

About you

We are looking for someone with:

• Experience of working in a customer focussed environment
• Strong communication skills
• Previous experience of working with vulnerable and/or older people
• Excellent computer skills including proficiency in Microsoft Office

Why Riverside?

At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you'll enjoy:

• Competitive pay & generous pension
• 25 days holidays plus bank holidays
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.