Retinal Admin Clerk

East Lancashire Hospitals NHS Trust; Lancashire; On-site; GBP 21,000 - 26,000; Full time

Job summary

East Lancashire Hospitals NHS Trust is seeking an experienced administrative assistant to provide confidential support to nursing teams, manage the reception, answer calls, and arrange patient appointments including Diabetic Macular and Retinal clinics and injections.

The role requires strong IT skills with Cerner and EMIS, proficiency in Microsoft Office, and excellent communication and teamwork to handle sensitive situations in a hospital environment.

Qualifications

• English language and maths GCSE as required.
• NVQ level 2/3 in Customer Care and NVQ level 2 in Business & Admin or equivalent.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Experience with EMIS/CERNER hospital admin systems and internet/email.

Responsibilities

• Manage confidential administrative tasks and reception duties.
• Answer calls, book appointments, download referrals, print for Triage.
• Arrange appointments for Diabetic Macular and Retinal clinics and injections.
• Maintain high-quality patient administration using EMIS and CERNER.

Skills

Administrative skills

Booking knowledge

IT literacy

Cerner

EMIS

Microsoft Office

Communication skills

Teamwork

Education

GCSE English

GCSE Maths

NVQ 2 in Customer Care

NVQ 3 in Customer Care

NVQ 2 in Business & Admin

Tools

Cerner

EMIS

Microsoft Office

Job description

Responsible for providing a confidential administrative service, which may involve dealing with complex and sensitive information and managing the reception desk/ window daily answering calls, making appointments, downloading referrals from ERS, Wet AMD email accounts and print for Triage etc., for nursing team and arranging appointments , ordering and setting up of Diabetic Macular and Retinal clinics and clinic set up and booking of Injection service and completing diagnostic forms. The role requires competency in general administrative skills, Booking Knowledge, good IT knowledge of Cerner and with excellent communication skills and demonstrate an ability to work well within a team and form, The role requires competency in general administrative skills, good IT knowledge and with excellent communication skills and demonstrate an ability to work well within a team and form,

• English language, and maths GCSE, business administration. ECDL/CLAIT or equivalent NVQ level 2 & 3 in Customer Care, NVQ level 2 & 3 in Customer Care NVQ level 2 in Business & Admin, Proficient in the use of Microsoft Office, Inc. Word, Excel, Outlook, Net Accounts, CERNER & EMIS Experience of accessing internet/email systems. Previous experience of working within a team. Previous experience of working in a customer care environment and dealing with difficult/sensitive situations Face to Face and over the telephone., Experience in the hospital Patient Administration System EMIS, CERNER, MEDISIGHT, Previous experience of working in a customer care environment and dealing with difficult/sensitive situations Face to Face and over the telephone. Able to work unsupervised and prioritise workload. Previous administration experience is essential, Proven excellent telephone manner and able to deal with difficult and sensitive requests Excellent interpersonal and communication skills in order to deal with all disciplines on the telephone using empathy and negotiating skills To demonstrate the ability to work to short timescales, as and when required. At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work., East Lancashire Hospitals NHS Trust (ELHT) was established in 2003 and is a large integrated health care organisation providing high quality acute secondary healthcare for the people of East Lancashire and Blackburn with Darwen.

We employ 10,000 staff, some of whom are award winning and internationally renowned for their work and achievements. We treat over 700,000 patients a year from the most serious of emergencies to planned operations and procedures. Our high quality healthcare services are offered across five hospital sites and various community sites., The Trust is an equal opportunities employer, committed to improving the working lives of our staff and operates a 'Zero Tolerance' policy to aggression, violence, bullying and harassment. In addition, our aim is to help protect children and vulnerable adults by providing a first-class service to the recruitment of people into positions of trust. We aim to employ a workforce that reflects the diverse communities we serve. We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background. We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that ELHT has an under-representation of BAME employees. Appointments will be made on merit.

It is important you are made aware of the following as regards your application to East Lancashire Hospitals NHS Trust

Disclosure and Barring Scheme (DBS) If the role you are applying for is identified as either controlled or regulated activity as defined in in the Safeguarding vulnerable Groups Act (2006) any offer of employment is provisional upon a satisfactory DBS check being obtained. The healthcare sector is exempted from the Rehabilitation of Offenders Act 1974. In line with other NHS organisations in the North West Region, the Trust is now passing the charge for undertaking a DBS check on to candidates in the event they are successfully appointed into the post for which they have applied. Candidates can choose whether to pay this over 1-3 months as a deduction from the monthly salary. However, if you are applying for a post as a BANK worker, the payment must be made in full at the time of employment checks. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed.

The cost for an Enhanced DBS, is £45.90 and for a Basic & Standard, this is £24.90 this cost includes a £4.90 admin fee.