Retailer Client Service Director, UK & Ireland (FMCG Industry)

TN United Kingdom; Scotland; Remote; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Retailer Client Service Director with over 10 years of experience in the UK grocery sector. This pivotal role involves leading benchmarking programs and managing key client relationships to drive business development. The ideal candidate will possess a university degree, exceptional communication skills, and a strong network within the industry. With a focus on high-quality research and insightful analysis, you will play a crucial role in supporting business growth while collaborating with global teams. If you are results-oriented and adaptable, this exciting opportunity is for you.

Qualifications

• 10+ years in senior project management within the UK grocery industry.
• Extensive industry experience with a strong network in the UK RWO sector.

Responsibilities

• Lead design and delivery of benchmarking programs in UK & Ireland.
• Develop and maintain relationships with retailers and wholesalers.

Skills

Project Management

Marketing

Client Relationship Management

Communication Skills

Business Development

Education

University Degree

Tools

MS Office

Business Intelligence Tools

Job description

Retailer Client Service Director, UK & Ireland (FMCG Industry), Somerset

Client:

Advantage Group

Location:

Somerset, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

b9db1e573d7c

Job Views:

4

Posted:

01.05.2025

Expiry Date:

15.06.2025

Job Description:

About Us: Advantage Group has been a leader in business-to-business engagement measurement for over 40 years, emphasizing active listening and collaborative feedback among retailers and suppliers worldwide.

Our Values: Be Engaged, Empathetic Feedback, High Performance, Find a Better Way.

Role Overview: We seek an experienced professional with 10+ years in senior project management, marketing, buying, merchandising, or research within the UK grocery industry. The successful candidate will lead industry research programs and manage key client relationships.

Key Responsibilities:

1. Lead design and delivery of benchmarking programs in UK & Ireland, collaborating with UK and global teams.
2. Develop and maintain relationships with retailers, wholesalers, and operators, driving business development.
3. Ensure high-quality research design, execution, and reporting, adhering to timelines and standards.
4. Provide insightful analysis and reports aligned with client needs, supporting business growth.
5. Manage project teams and coordinate with internal and external stakeholders.

Qualifications: University degree, extensive industry experience, proficiency in MS Office and BI tools, excellent communication skills, and a strong network within the UK RWO sector.

Location & Travel: Home-based in UK, with regular travel to Somerset and client sites as needed.

Competencies: Decision-making, teamwork, attention to detail, communication, results orientation, accountability, adaptability, client leadership.

Application Process: Submit CV and cover letter to [e-mail] or [e-mail]. Only qualified applicants will be contacted.

Note: Work permits may be required for non-passport holders. Please visit our blog for more info.