Retail Travel Advisor

TUI Cruises GmbH; United Kingdom; Remote; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Commission scheme

Holiday discounts

Health & wellbeing program

Pension scheme

Life assurance

Job summary

TUI Cruises GmbH in Stoke-on-Trent is seeking a Travel Advisor for our Stoke Superstore. You will help customers select and book holidays, cruises, UK breaks and related products, delivering memorable holidays and excellent service.

You’ll work varied shifts, including weekends and evenings, with training on systems and a supportive team. We offer a starting hourly rate of 13.09 GBP, commission on sales, holiday benefits, pension, and health and wellbeing programs to help you grow.

Qualifications

• Excellent customer service skills with a passion to go above and beyond.
• Ability to achieve targets and work towards sales goals.
• Organised and able to multitask in a fast-paced store.

Responsibilities

• Inspire customers and colleagues with a positive attitude.
• Strive to exceed sales targets in a retail environment.
• Adapt to changing processes and support customers face to face or virtually.
• Investigate and resolve questions or complaints.
• Receive training on systems to enhance knowledge and holiday offerings.

Skills

Customer service

Sales ability

Team player

Adaptability

Job description

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Stoke Superstore, we’ll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

• TUI offers much more than just starting salary of £13.09 per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance

ABOUT THE JOB

• Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
• Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it ‘Smashing your Targets’
• You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
• If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint
• As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.

ABOUT YOU

• Excellent customer service skills with a genuine passion to go above and beyond
• A strong dedication to achieve goals and sales targets
• Able to prioritise multiple tasks in a fast-paced environment and bounce back from challenges
• Ability to embrace change and adapt to new ways of working
• A team player who engages and collaborates with our customers and colleagues
• An organised individual who takes pride in their work and communicates effectively
• Able to work a varied shift pattern each week in-line with shop opening and closing times.

From a workplace to a place to belong. At TUI we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

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