Retail Travel Advisor

TUI; Nottingham; On-site; Full time

Job summary

Join TUI as a Travel Advisor in Nottingham, where you'll provide exceptional customer service while selling holidays and creating memorable experiences. Enjoy a fun workplace with varied shifts, a competitive salary starting at £12.58 per hour, along with benefits for personal and professional development.

Benefits

Commission scheme for exceeding targets.

Holiday benefits and discounts.

Health and Wellbeing programs.

Career development and training.

Pension scheme and life assurance.

Qualifications

• Passion for inspiring customers and colleagues.
• Ability to prioritize tasks in a fast-paced environment.
• Strong dedication to achieving goals.

Responsibilities

• Recommend and sell holidays, cruises, and additional products.
• Resolve customer questions or complaints confidently.
• Achieve sales objectives, focusing on exceeding targets.

Skills

Customer service skills

Sales targets

Adaptability

Team player

Communication

Job description

Here at TUI, we are an inclusive company with a culture of care. By joining the Retail Team as a Travel Advisor in our Nottingham store, we will support you to become a destination expert, enabling you to recommend and sell holidays, cruises, UK breaks, and additional products. You will put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility, you'll enjoy a varied shift pattern each week, including weekends, bank holidays, and evenings at our busier stores.

About Our Offer

• TUI offers more than just a basic salary, which starts at £12.58 per hour.
• Reward for exceeding targets through our commission scheme.
• Enjoy holiday benefits, discounts, special offers, and the option to purchase additional TUI time off.
• Access our Health and Wellbeing programs covering Financial, Health, Social, Community, and Career areas.
• Investment in your development and career progression.
• Pension scheme and life assurance.

About The Job

• Use your passion to inspire customers and colleagues while enjoying a fun work environment.
• Drive to achieve will help you exceed sales objectives, known internally as ‘Smashing your Targets’.
• Embrace change and rise to challenges in both face-to-face and virtual customer roles.
• Investigate and resolve questions or complaints confidently when things don’t go as planned.
• Receive training on various systems to enhance your knowledge and bring memorable holidays to life for our customers.

About You

• Excellent customer service skills with a genuine passion to go above and beyond.
• Strong dedication to achieving goals and sales targets.
• Ability to prioritize multiple tasks in a fast-paced environment and recover from challenges.
• Ability to adapt to change and new ways of working.
• Team player who engages and collaborates with customers and colleagues.
• Organized, takes pride in their work, and communicates effectively.
• Willing to work a varied shift pattern in line with store hours.

From a workplace to a place to belong. At TUI, we embrace diversity, equity, and inclusion. We encourage everyone to come as you are because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments. If you require any support, please let us know.

To apply for this role, an online assessment will be part of the application process. You will receive an email to complete this once your application is submitted.