Retail Travel Advisor

Tui Blue; Keynsham; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Starting salary £13.09/hr

Commission scheme

Holiday benefits & discounts

Health & wellbeing

Development & career progression

Pension & life assurance

Job summary

TUI in Keynsham is looking for a Travel Advisor to join our Retail Team. You will inspire customers, recommend and sell holidays, cruises, UK breaks and related products while delivering warm, personalised service.

You will work varied shifts including weekends and evenings, with training on systems to help you create memorable holidays and resolve questions or complaints, and you will be rewarded with a commission scheme and holiday benefits.

Qualifications

• Excellent customer service with a genuine passion to go above and beyond.
• Strong dedication to achieve goals and sales targets.

Responsibilities

• Inspire customers and colleagues with your passion, helping them choose holidays, cruises and UK breaks.
• Sell holidays, cruises and related products while delivering exceptional service.
• Resolve questions or complaints and work to resolve issues promptly.
• Receive training on a range of systems to enhance knowledge and deliver memorable holidays.
• Contribute to a positive store environment and support team objectives.

Skills

Customer service

Sales targets

Job description

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Keynsham store, we’ll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

• TUI offers much more than just starting salary of £13.09 per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance

ABOUT THE JOB

• Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
• Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it ‘Smashing your Targets’
• You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
• If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint
• As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.

ABOUT YOU

• Excellent customer service skills with a genuine passion to go above and beyond
• A strong dedication to achieve goals and sales targets