Retail Travel Advisor

TUI Group; Cramlington; Remote; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Commission scheme

Holiday benefits

Health & wellbeing

Career progression

Pension

Life assurance

Job summary

TUI in Cramlington is seeking a Travel Advisor for our Retail Team. You’ll help customers find holidays, cruises, UK breaks and additional products, turning questions into bookings with a friendly, destination-focused approach.

You’ll work a varied shift pattern, including weekends and bank holidays, and will receive training on our systems to enhance knowledge and deliver memorable holidays for our customers.

Qualifications

• Excellent customer service with a genuine passion to help customers.
• Strong drive to achieve sales targets and contribute to the team’s success.
• Ability to prioritise tasks in a fast-paced retail environment.
• Willingness to adapt to changing ways of working and new systems.
• Collaborative team player who communicates effectively.
• Flexible to work varied shifts including weekends and holidays.

Responsibilities

• Inspire customers and colleagues to enjoy holidays, cruises and UK breaks.
• Exceed sales objectives and actively promote additional products.
• Handle face-to-face and virtual customer engagements with confidence.
• Investigate and resolve questions or complaints to ensure satisfaction.

Skills

Customer service

Sales targets

Team player

Adaptable

Multitasking

Communication

Job description

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in ourCramlingtonstore, we’ll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

• TUI offers much more than just starting salary of £13.09 per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance

ABOUT THE JOB

• Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
• Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it ‘Smashing your Targets’
• You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
• If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint
• As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.

ABOUT YOU

• Excellent customer service skills with a genuine passion to go above and beyond
• A strong dedication to achieve goals and sales targets
• Able to prioritise multiple tasks in a fast-paced environment and bounce back from challenges
• Ability to embrace change andadapt to new ways of working
• A team player who engages and collaborates with our customers and colleagues
• An organised individual who takes pride in their work and communicates effectively
• Able to work a varied shift pattern each week in-line with shop opening and closing times.

From a workplace to a place to belong. At TUI we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We're committed to supporting candidates with disabilities and impairments so if you require any support, please let us know.