Retail Travel Advisor

TUI; Coventry; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Commission scheme

Holiday benefits and discounts

Health and wellbeing support

Career progression opportunities

Pension scheme and life assurance

Training and development

Job summary

TUI in Coventry Arena is hiring a Travel Advisor to help customers discover and book holidays, cruises, and UK breaks. You will upsell related products, work to targets, and deliver top-notch service in a busy retail setting.

You will handle in-store and online inquiries, resolve issues, and receive comprehensive system training to better tailor holidays to each customer. A supportive team and ongoing development are provided.

Qualifications

• Excellent customer service skills with a genuine passion to go above and beyond.
• A strong dedication to achieve goals and sales targets.
• Able to prioritize multiple tasks in a fast-paced environment and bounce back from challenges.
• Ability to embrace change and adapt to new ways of working.
• A team player who engages and collaborates with our customers and colleagues.
• An organized individual who takes pride in their work and communicates effectively.

Responsibilities

• Inspire customers and colleagues to explore and book holidays, cruises, UK breaks and add-on products.
• Aim to exceed sales objectives in a dynamic retail environment.
• Assist customers face-to-face and virtually, resolving questions or complaints.
• Receive training on systems to enhance knowledge and bring memorable holidays to life.
• Provide friendly, personalised service to ensure customers leave with tailored recommendations.

Skills

Customer service

Sales targets

Multitasking

Adaptability

Team player

Effective communication

Job description

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Coventry Arena store, we’ll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

About Our Offer

• TUI offers much more than just starting salary of £13.09 per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance

About The Job

• Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
• Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it ‘Smashing your Targets’
• You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
• If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint
• As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.

About You

• Excellent customer service skills with a genuine passion to go above and beyond
• A strong dedication to achieve goals and sales targets
• Able to prioritize multiple tasks in a fast-paced environment and bounce back from challenges
• Ability to embrace change and adapt to new ways of working
• A team player who engages and collaborates with our customers and colleagues
• An organized individual who takes pride in their work and communicates effectively
• Able to work a varied shift pattern each week in-line with shop opening and closing times.

From a workplace to a place to belong. At TUI we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

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