Retail Transformation Programme Lead

CONNEX SOUTH EASTERN; Greater London; On-site; GBP 65,000 - 95,000; Full time

Benefits offered by this job

Final salary pension

25 days annual leave

Free rail travel across our networks

Job summary

Southern is seeking a Retail Programme Manager to lead the transformation of our retail and digital strategies from concept to daily operations at our London Bridge head office. You will steer multiple projects, manage a team of five Retail Support Officers, collaborate with suppliers, and drive revenue through data-informed decisions across retail channels.

The role emphasizes governance, risk management, and delivering measurable commercial, customer, and operational benefits while maintaining

Qualifications

• 5+ years of experience leading complex, high-value programmes and projects from strategy to delivery.
• Experience managing a 24/7 operational team and urgent issue resolution.
• Proficiency in governance, risk management, reporting and multi-million pound budgets; Prince2/CMA desirable.
• Experience with supplier management to prioritise customer and business benefits.
• Experience in retail, rail ticketing systems and digital customer products.

Responsibilities

• Lead delivery of retail transformation programmes from strategy to business as usual.
• Translate strategies into deliverable projects with ROI/NPV; use data-led insights.
• Prioritise subsidy-reducing projects to support business objectives.
• Line manage the Retail Support Team and coach staff.
• Ensure urgent channel issues are managed per SLAs with minimal revenue impact.
• Maintain programme governance, risk management, reporting and budgeting.

Skills

Programme management

Stakeholder management

Leadership

Data-driven decision making

Governance & risk management

Project budgeting

Job description

Southern is seeking a Retail Programme Manager to lead the transformation of our retail and digital strategies from concept to daily operations at our London Bridge head office. You will steer multiple projects, manage a team of five Retail Support Officers, collaborate with suppliers, and drive revenue through data-informed decisions across retail channels.

The role emphasizes governance, risk management, and delivering measurable commercial, customer, and operational benefits while maintaining