Retail & Trade Counter Manager - Milton Keynes

TN United Kingdom; Milton Keynes; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Retail & Trade Counter Manager for its new location in Milton Keynes. This role offers a unique opportunity to lead and manage a trade counter, focusing on customer engagement, sales, and inventory management. With a strong emphasis on providing exceptional service and promoting brand visibility, this position is ideal for someone with a background in retail or trade, particularly in piping and fittings. Join a supportive team that values your ideas and encourages professional growth in a dynamic environment.

Benefits

25 days annual leave (+ bank holidays)

Onsite free refreshments

Regular staff lunches

Private Healthcare

Local Gym Membership

Continuous training

Supportive working environment

Qualifications

• Minimum 2 years’ experience in retail or trade environment.
• Strong knowledge of piping systems and fittings.

Responsibilities

• Oversee daily operations of the trade counter, ensuring customer satisfaction.
• Implement stock control measures and manage inventory levels.
• Promote the Sikla brand to local contractors and drive sales.

Skills

Customer Engagement

Order Processing

Stock Control

Sales Skills

Communication Skills

Technical Knowledge of Piping Systems

Adaptability

Education

Experience in Retail or Trade Environment

Tools

Microsoft Suite

ERP Software

Job description

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Client:

Sikla Group

Location:

Milton Keynes, United Kingdom

Job Category:

Retail

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EU work permit required:

Yes

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Job Reference:

ab3ffc38f840

Job Views:

11

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Retail & Trade Counter Manager - Milton Keynes

• Full Time
• Milton Keynes, UK
• With Professional Experience
• 4/21/25

Sikla UK & Ireland is excited to set up a new trade counter in Milton Keynes, offering pipe-fitting products to local MEP contractors. This is a unique opportunity for an individual with retail experience in the industry to lead and manage a new business unit, helping to drive sales and establish a strong presence in the local market.

The Trade Counter Manager will oversee the daily operations of the trade counter, ensuring excellent customer service, effective inventory management, and achievement of sales targets. This role requires strong knowledge of electrical and piping systems and the ability to coordinate with various departments to ensure smooth operations and profitability.

You will be the main point of contact for everything related to the Sikla trade counter in Milton Keynes and will play a key role in promoting the Sikla brand to local contractors.

Your key duties and responsibilities

• Customer Engagement: Understand customers' requirements and provide expert advice on products and services to ensure a positive customer experience.
• Order Processing & Payments: Handle order processing, payment collection, sales documentation, and cash reconciliation in line with company policies.
• Stock Control & Management: Implement stock control measures, ensuring inventory levels are accurate and products are always available for customers. Identify resource needs and make qualified proposals to management regarding required investments and stock levels to ensure efficiency.
• Product Feedback: Gather customer feedback on products and relay replenishment needs and suggestions for new products to the appropriate internal teams.
• Product Displays: Organize and maintain product displays, ensuring items are well-presented and accessible to customers.
• Marketing: Collaborate with the Marketing team to promote the new trade counter and drive customer engagement, including participation in sales promotions and events.
• Brand Promotion: Actively promote the Sikla brand to the local market and contractors, driving business growth and expanding the customer base.

Your Profile

• Experience: Minimum of 2 years’ experience in a retail or trade environment, ideally within the piping and fittings industry.
• Technical Skills: Proficiency in Microsoft Suite and ERP software applications.
• Commercial Acumen: Clear understanding of how to develop and deliver commercial strategies that meet sales targets and customer needs.
• Sales & Organizational Skills: Strong ability to manage both sales targets and operational efficiency, with excellent organizational skills.
• Communication: Exceptional communication and interpersonal skills, with a focus on delivering outstanding customer service.
• Industry Knowledge: In-depth knowledge of piping systems, fittings, and related products.
• Adaptability: Ability to thrive in a fast-paced, dynamic work environment with a proactive, solutions-oriented mindset.

Package

• 25 days annual leave (+ bank holidays)
• Onsite free refreshments and regular staff lunches
• Entitlement to Private Healthcare & Local Gym Membership
• Supportive working environment and continuous training in an international environment

Career Prospects and Training

At Sikla we believe in career plans based on long-term strategy, built on teamwork, growth and development. You will always be encouraged to bring your ideas to the table and develop your skillset towards real career opportunities within the company.

If you are interested in this position, please submit your application for consideration.
We look forward to hearing from you!

You will find more information about Sikla and its Team on our website, careers page and LinkedIn page.