Retail & Trade Counter Manager - Milton Keynes

Sikla USA Inc.; Milton Keynes; On-site; GBP 25,000 - 45,000; Full time

Job summary

An exciting opportunity awaits at a forward-thinking company as a Trade Counter Manager in Milton Keynes. This role involves leading a new business unit, ensuring exceptional customer service, and driving sales in the local market. You will manage daily operations, coordinate with various departments, and promote the brand to local contractors. With a focus on customer engagement and operational efficiency, you will play a key role in establishing a strong market presence. Join a supportive environment that values growth and development, and take the next step in your career with this dynamic team.

Benefits

25 days annual leave (+ bank holidays)

Onsite free refreshments

Regular staff lunches

Private Healthcare

Local Gym Membership

Supportive working environment

Continuous training

Qualifications

• Minimum of 2 years experience in retail or trade, ideally in piping and fittings.
• Proficiency in Microsoft Suite and ERP applications is essential.

Responsibilities

• Oversee daily operations, ensuring excellent customer service and inventory management.
• Engage customers, process orders, and manage stock control effectively.

Skills

Customer Engagement

Order Processing

Stock Control

Communication Skills

Sales Skills

Technical Knowledge of Piping Systems

Organizational Skills

Adaptability

Education

2+ years in retail or trade environment

Tools

Microsoft Suite

ERP Software

Job description

Sikla UK & Ireland is excited to set up a new trade counter in Milton Keynes, offering pipe-fitting products to local MEP contractors. This is a unique opportunity for an individual with retail experience in the industry to lead and manage a new business unit, helping to drive sales and establish a strong presence in the local market.

The Trade Counter Manager will oversee the daily operations of the trade counter, ensuring excellent customer service, effective inventory management, and achievement of sales targets. This role requires strong knowledge of electrical and piping systems and the ability to coordinate with various departments to ensure smooth operations and profitability.

You will be the main point of contact for everything related to the Sikla trade counter in Milton Keynes and will play a key role in promoting the Sikla brand to local contractors.

Your key duties and responsibilities

• Customer Engagement: Understand customers' requirements and provide expert advice on products and services to ensure a positive customer experience.
• Order Processing & Payments: Handle order processing, payment collection, sales documentation, and cash reconciliation in line with company policies.
• Stock Control & Management: Implement stock control measures, ensuring inventory levels are accurate and products are always available for customers. Identify resource needs and make qualified proposals to management regarding required investments and stock levels to ensure efficiency.
• Product Feedback: Gather customer feedback on products and relay replenishment needs and suggestions for new products to the appropriate internal teams.
• Product Displays: Organize and maintain product displays, ensuring items are well-presented and accessible to customers.
• Marketing: Collaborate with the Marketing team to promote the new trade counter and drive customer engagement, including participation in sales promotions and events.
• Brand Promotion: Actively promote the Sikla brand to the local market and contractors, driving business growth and expanding the customer base.

Your Profile

• Experience: Minimum of 2 years’ experience in a retail or trade environment, ideally within the piping and fittings industry.
• Technical Skills: Proficiency in Microsoft Suite and ERP software applications.
• Commercial Acumen: Clear understanding of how to develop and deliver commercial strategies that meet sales targets and customer needs.
• Sales & Organizational Skills: Strong ability to manage both sales targets and operational efficiency, with excellent organizational skills.
• Communication: Exceptional communication and interpersonal skills, with a focus on delivering outstanding customer service.
• Industry Knowledge: In-depth knowledge of piping systems, fittings, and related products.
• Adaptability: Ability to thrive in a fast-paced, dynamic work environment with a proactive, solutions-oriented mindset.

Package

• 25 days annual leave (+ bank holidays)
• Onsite free refreshments and regular staff lunches
• Entitlement to Private Healthcare & Local Gym Membership
• Supportive working environment and continuous training in an international environment

Career Prospects and Training

At Sikla we believe in career plans based on long-term strategy, built on teamwork, growth and development. You will always be encouraged to bring your ideas to the table and develop your skillset towards real career opportunities within the company.

If you are interested in this position, please submit your application for consideration. We look forward to hearing from you!

You will find more information about Sikla and its Team on our website, careers page and LinkedIn page.