Retail Technology Manager

Pret A Manger; Greater London; On-site; GBP 75,000 - 90,000; Full time

Job summary

An established industry player in the food and drink sector is seeking a passionate Retail Technology Manager. This pivotal role involves working within a dynamic Retail Technology Team to execute a transformative strategy aimed at enhancing customer experiences through innovative technology solutions. The successful candidate will manage and support the implementation of ePOS systems, payment solutions, and customer loyalty programs, ensuring seamless integration across all channels. Join a vibrant team dedicated to making every day brighter for customers and employees alike, while enjoying a competitive salary and a range of fantastic perks.

Benefits

Competitive salary and annual bonus

33 days holiday a year including Bank Holidays

Private healthcare

Life assurance

Pret pension scheme

Season ticket loan

Free lunch and drinks

50% discount in Pret shops worldwide

Great reward and recognition events

Legendary parties

Qualifications

• Expert in payments with experience in multi-site businesses.
• Strong background in ePOS and digital commerce implementations.

Responsibilities

• Support teams and vendors in delivering technology changes.
• Define solutions focusing on compliance and customer convenience.
• Implement retail technology to meet operational needs.

Skills

Payments expertise

ePOS systems

Digital commerce

Loyalty and discount schemes

Oracle Symphony

Netsuite ERP

Problem-solving

Communication skills

Agile methodologies

Job description

People at Pret work hard, have fun, learn a lot and really grow. Right now, we’re looking for a passionate Retail Technology Manager to join us.

About Pret

Pret is an international on-the-go food and drink retailer founded in 1986. Our purpose is to make every day a little bit brighter, through organic coffee, freshly prepared food, and exceptional customer service to millions of people. Pret runs hundreds of shops across the UK, France, USA, and Hong Kong, with additional shops run by franchise partners around the world.

Pret is transforming from a bricks-and-mortar focused retailer to a truly customer-centric digital business with a leading consumer brand that aims to stand for more than just ‘freshly made, healthy food, to go’. We’re aiming to better understand our customers and their preferences, so now is an exciting time to join us!

The Role

The Retail Technology Manager will work as part of the Retail Technology Team to execute Pret’s Shop based Technology strategy. Working alongside Pret’s strategic service, solutions and operations providers to deliver support and ensure Pret is constantly operational on its relevant shop solutions. This is a hands-on project management and support role focused on assisting Pret to support, deliver and maintain its technology investments and to ensure Pret is using all available functionality within the portfolio of retail technology products.

The Retail Technology Manager will assist in defining technology and engineering principles to aid our vendors and technical teams to stay aligned with Pret’s overall direction. Participating and inputting into Pret’s technology governance process, the role will participate in decisions made around support, maintenance, deployment and development of Pret’s retail technology portfolio.

Reporting to the Senior Technology Manager (Back of House), the role will be responsible for the design and engineering principles associated with the delivery and operational health of Pret’s front of house retail technology including the ePOS, payment and connected front of house landscape or back of house and shop management solutions as required. The role will also be responsible for ensuring support is delivered to resolve outstanding support tickets that have been escalated from the IT Service Desk as and when required.

In addition to the broad technology leadership, this role serves as a part of Pret’s design authority on front of house retail technology.

This role is key in supporting Pret’s wider transformation programme, inputting heavily into customer facing solution development to ensure that ePOS, payment, discount, and loyalty schemes at Pret operate seamlessly across physical and digital channels.

Responsibilities

• Supports Pret teams and vendors in delivering change in line with Pret’s overall technology strategy.
• Develops strong relationships and collaborative ways of working at all levels across internal and external stakeholders.
• Defines solutions that focus on compliance, customer convenience and commercial advantage for Pret.
• Continual and specific focus on emerging front of house retail technology – across physical and digital channels in the UK and internationally.
• Supports, tests, and implements retail technology as required to achieve Pret’s technology strategy and operational needs.

Skills and experience

• An expert payments professional, with proven experience creating payment and loyalty mechanics, ideally in a similar multi-site business.
• Experience supporting EPOS and digital commerce implementations, loyalty and discount schemes and the underlying data, integration and technologies.
• A strong ePOS or Back Of House specialist with experience in typical restaurant and QSR systems including but not limited to Oracle Symphony, Netsuite ERP, Inventory ordering and management platforms.
• Passionate about staying on top of tech trends, experimenting with, and learning new technologies.
• A sought out, innovative technician sought out for the ability to solve problems and design new solutions.
• Experience in executing technology strategies, testing products and supporting retail technology eco-systems.
• An excellent communicator with good spoken and written English language skills.
• Exposure to both ITSM and agile ways of working.

Pret offers:

• Competitive salary and annual bonus.
• 33 days holiday a year including Bank Holidays.
• Private healthcare.
• Life assurance.
• Pret pension scheme.
• Season ticket loan.
• Free lunch and drinks.
• 50% discount in Pret shops worldwide.
• Great reward and recognition events.
• Legendary parties.

The salary range for this role is £75,000 - £90,000 per year.