Retail Team Member (Full Time)

Lost Shore Surf Resort; City of Edinburgh; On-site; GBP 18,000 - 22,000; Full time

Job summary

Lost Shore Surf Resort is seeking a Retail Team Member to deliver our in-resort retail and board rental experience. You will help guests understand available products, complete transactions, and maintain a clean, welcoming shop floor.

The role includes assisting customers with board choices and equipment upkeep. Applicants should bring experience from high-volume retail or customer-facing roles and a passion for surfing.

Qualifications

• Experience in a high-volume retail or customer-facing environment.
• Passion for surfing is non-negotiable.
• Strong interpersonal and communication skills to deliver warm, guest-focused service.

Responsibilities

• Deliver day-to-day retail and rental operations in the Lost Shore Shop.
• Support colleagues and provide excellent guest experience during peak times.
• Manage stock, merchandising, and keep the shop floor clean and safe.
• Report to Retail Manager and contribute to a positive team culture.

Skills

Customer service

Communication

Team player

Adaptability

Surfing knowledge

Job description

Lost Shorehas brought a world-first and world-beating surf resort to the outskirts of the capital. The largest inland wave pool in Europe, has arrived next to Europe’s largest indoor climbing arena, and is putting Scotland on the map for all the right reasons!

But it’s the range of other activities and leisure offerings that make us so special, offering something for everyone.

Picture a surfing paradise where surfers, tourists, and locals converge—a place where adventure meets relaxation.

About the role

You will be responsible for delivering our retail experience and driving sales, which involves helping people understand our products and what's on offer; completing transactions and maintaining a clean and hygienic environment. You'll also look after our board rental operation which will involve understanding the customers requirements and helping them choose the correct board to support these. You will also be involved in helping to maintain this equipment.

As a Retail Team Member, you'll need to be flexible with your schedule. our resort operates seven days a week, and early morning, late evening and weekend work will be required. If you are looking for a Mon-Fri 9 to 5...this ain't it! Your commitment to the ensuring the resort's smooth operation during peak times is essential, and appreciated.

This role is initially fixed term until January 2027.

What you'll do

• Deliver the day to day Retail and Rental strategy in the Lost Shore Surf Shop.
• Play an active part of the team, helping to look after your colleagues and customers alike.
• You will deliver a top class visitor experience in the Lost Shore Shop. This will involve stock management, visual merchandising, and helping to maintain a safe, clean shop floor.
• This role reports to the Retail Manager

Skills and Qualifications

You should have experience withing a high-volume retail or customer facing environment, with knowledge of surfing equipment and products. We are willing to provide training for the right candidate, but a passion for surfing is non-negotiable!

• Ability to bring positive energy and enthusiasm to every day, staying organised, attentive to detail and committed to doing the best for our guests, even during busy periods
• Excellent interpersonal and communication skills, with the ability to build genuine connections and consistently deliver a warm, customer focussed service.
• Ability to contribute to a fun, inclusive and supportive team culture, demonstrating respect for diversity, ethical behaviour and a collaborative approach to work.
• Adaptability and resilience in a dynamic resort environment, with the ability to remain calm under pressure, and adjust to changing guest and operational needs.