Retail Team Member

Paul UK - Kingston; Kingston upon Thames; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Flexible working hours

Birthday cake on us

Clear career path

Free food during shifts + 50% off

Healthcare Scheme access

Early access to wages via Stream

Refer a Friend bonuses

Employee Assistance Programme

Nest Workplace Pension

Interest-free travel loan

Job summary

PAUL UK in Kingston upon Thames seeks a friendly Retail Team Member to welcome customers, prepare our coffee and pastries to high standards, and support the team to keep the shop running smoothly. You’ll contribute to a warm, efficient shopping experience and follow food safety practices daily.

Ideal candidates enjoy high-quality food, coffee, and service, and communicate well in a busy environment. Training and development are available as part of a clear career path.

Qualifications

• Demonstrated customer service skills in a fast-paced environment.
• Strong communication and team collaboration abilities.
• Positive attitude and willingness to assist customers.

Responsibilities

• Greet customers with warmth and hospitality.
• Prepare and serve products to high standards (coffee and pastries).
• Support colleagues to keep the shop running smoothly.
• Follow food safety practices and production procedures.
• Take on varied tasks as directed by management.

Skills

Customer service

Team player

Communication

Positive attitude

Job description

At PAUL UK, every day starts with the smell of freshly baked bread and the buzz of welcoming our customers. As a Retail Team Member, you’ll help create memorable moments for everyone who walks through our doors. If you’re passionate about great food, great coffee, and great service, you’ll fit right in.

What You’ll Be Doing

• Delivering exceptional customer experiences - you’ll greet customers with warmth, offer genuine hospitality, and make every visit feel special
• Serving our products with pride - from perfectly crafted coffees to our iconic pastries, you’ll prepare and serve items to the highest standard
• Being a star teammate - you’ll roll up your sleeves and support your colleagues, keeping the shop running smoothly and creating a positive team vibe
• Keeping quality and safety at the heart of everything - you’ll follow our food safety practices and production procedures with care and attention
• Getting involved wherever needed - you’ll take on a variety of tasks and follow guidance from the management team to ensure the shop always looks and feels its best.

What You’ll Get as Part of the PAUL UK Family

• Flexible working hours - including early starts for the morning people
• A birthday cake on us - celebrate with your team or take it home
• A clear career path - with training and development at every stage
• Free food during shifts + 50% off when you’re not working
• Healthcare Scheme access
• Early access to wages via Stream
• Refer a Friend bonuses
• Employee Assistance Programme - wellbeing, counselling & financial guidance
• Nest Workplace Pension
• Interest-free travel loan with Forest bikes

What We’re Looking For

We want enthusiastic, positive team members who love high-quality food and coffee, thrive in a busy environment, and enjoy giving outstanding service. If you’re a great communicator and a real team player, you’ll feel at home here.

About PAUL UK

PAUL began as a small family bakery in Lille, France, and has grown into a global name in traditional French baking. Since arriving in the UK in 2000, we’ve built our reputation as the world’s local French bakery. Our people are the heart of our success - and we'd love you to be part of our story.