Retail Team Member

Paul UK - Richmond; Richmond; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Flexible hours

Birthday cake

Career path/training

Free meals

Healthcare

Early wage access (Stream)

Refer a Friend bonus

Employee Assistance Programme

Nest Workplace Pension

Travel loan

Job summary

PAUL UK is seeking a friendly Retail Team Member to help create memorable moments for customers. You’ll greet guests, serve our pastries and coffees, and support a positive team vibe while maintaining impeccable quality and safety standards in a busy store.

Ideal candidates are enthusiastic communicators who thrive in a fast-paced environment and enjoy delivering outstanding service with a smile.

Qualifications

• Experience in fast-paced retail or food service environments.
• Strong communication and interpersonal skills.
• Able to work as part of a team in a busy shop.

Responsibilities

• Greet customers warmly and provide genuine hospitality.
• Prepare and serve PAUL UK's coffee, pastries, and related items to high standards.
• Support teammates and keep the shop running smoothly.
• Follow food safety practices and production procedures.

Skills

Customer service

Hospitality

Teamwork

Communication

Job description

At PAUL UK, every day starts with the smell of freshly baked bread and the buzz of welcoming our customers. As a Retail Team Member, you’ll help create memorable moments for everyone who walks through our doors. If you’re passionate about great food, great coffee, and great service, you’ll fit right in.

What You’ll Be Doing

• Delivering exceptional customer experiences - you’ll greet customers with warmth, offer genuine hospitality, and make every visit feel special
• Serving our products with pride - from perfectly crafted coffees to our iconic pastries, you’ll prepare and serve items to the highest standard
• Being a star teammate - you’ll roll up your sleeves and support your colleagues, keeping the shop running smoothly and creating a positive team vibe
• Keeping quality and safety at the heart of everything - you’ll follow our food safety practices and production procedures with care and attention
• Getting involved wherever needed - you’ll take on a variety of tasks and follow guidance from the management team to ensure the shop always looks and feels its best.

What You’ll Get as Part of the PAUL UK Family

• Flexible working hours – including early starts for the morning people
• A birthday cake on us – celebrate with your team or take it home
• A clear career path – with training and development at every stage
• Free food during shifts + 50% off when you’re not working
• Healthcare Scheme access
• Early access to wages via Stream
• Refer a Friend bonuses
• Employee Assistance Programme – wellbeing, counselling & financial guidance
• Nest Workplace Pension
• Interest‑free travel loan with Forest bikes

What We’re Looking For

We want enthusiastic, positive team members who love high-quality food and coffee, thrive in a busy environment, and enjoy giving outstanding service. If you’re a great communicator and a real team player, you’ll feel at home here.

About PAUL UK

PAUL began as a small family bakery in Lille, France, and has grown into a global name in traditional French baking. Since arriving in the UK in 2000, we’ve built our reputation as the world’s local French bakery. Our people are the heart of our success—and we’d love you to be part of our story.