Retail Team Member

Paul UK - Three Quays; Greater London; On-site; GBP 12,398 - 17,908; Full time

Benefits offered by this job

Flexible hours

Birthday cake on us

Career development

Free food during shifts

Healthcare access

Early wage access

Refer a Friend

Employee Assistance Programme

Nest Workplace Pension

Travel loan

Job summary

PAUL UK is seeking a friendly Retail Team Member to welcome customers and deliver memorable experiences. You’ll serve coffee and pastries to the highest standards and contribute to a positive shop environment.

Join a team that values hospitality, flexibility, and development, with perks like flexible hours, birthday cake, and progression opportunities. PAUL UK is a global French bakery with a people-centric culture.

Qualifications

• Enthusiastic, positive team member who loves high-quality food and coffee.
• Great communicator who enjoys giving outstanding service.
• Thrives in a busy environment and supports colleagues.

Responsibilities

• Delivering exceptional customer experiences - greet customers with warmth and hospitality.
• Serving products to the highest standard - coffees and pastries prepared with care.
• Being a star teammate - support colleagues and keep the shop running smoothly.
• Keeping quality and safety at the heart of everything - follow food safety practices and procedures.
• Getting involved wherever needed - assist with tasks and follow management guidance.

Skills

Customer service

Team player

Great communication

Job description

At PAUL UK, every day starts with the smell of freshly baked bread and the buzz of welcoming our customers. As a Retail Team Member, you’ll help create memorable moments for everyone who walks through our doors. If you’re passionate about great food, great coffee, and great service, you’ll fit right in.

What You’ll Be Doing

• Delivering exceptional customer experiences - you’ll greet customers with warmth, offer genuine hospitality, and make every visit feel special
• Serving our products with pride - from perfectly crafted coffees to our iconic pastries, you’ll prepare and serve items to the highest standard
• Being a star teammate - you’ll roll up your sleeves and support your colleagues, keeping the shop running smoothly and creating a positive team vibe
• Keeping quality and safety at the heart of everything - you’ll follow our food safety practices and production procedures with care and attention
• Getting involved wherever needed - you’ll take on a variety of tasks and follow guidance from the management team to ensure the shop always looks and feels its best.

What You’ll Get as Part of the PAUL UK Family

• Flexible working hours - including early starts for the morning people
• A birthday cake on us - celebrate with your team or take it home
• A clear career path - with training and development at every stage
• Free food during shifts + 50% off when you’re not working
• Healthcare Scheme access
• Early access to wages via Stream
• Refer a Friend bonuses
• Employee Assistance Programme - wellbeing, counselling & financial guidance
• Nest Workplace Pension
• Interest-free travel loan with Forest bikes

What We’re Looking For

We want enthusiastic, positive team members who love high-quality food and coffee, thrive in a busy environment, and enjoy giving outstanding service. If you’re a great communicator and a real team player, you’ll feel at home here.

About PAUL UK

PAUL began as a small family bakery in Lille, France, and has grown into a global name in traditional French baking. Since arriving in the UK in 2000, we’ve built our reputation as the world’s local French bakery. Our people are the heart of our success—and we’d love you to be part of our story.