Retail Team Member

Paul UK - Tottenham Court Road; Greater London; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Flexible hours

Birthday cake on us

Career development

Free food on shifts

Healthcare scheme

Early access to wages

Refer a Friend bonuses

Employee Assistance Programme

Nest Workplace Pension

Travel loan

Job summary

PAUL UK in London is seeking enthusiastic Retail Team Members to welcome customers with warmth, deliver great service and help keep our bakery shop buzzing from morning to close.

You’ll craft and serve our coffee and pastries to high standards, work closely with teammates, and follow food safety practices to ensure quality and safety on every shift.

Training is provided, with clear career paths and staff benefits that make PAUL UK a rewarding place to grow.

Qualifications

• Experience in hospitality or retail helps.
• Excellent communication and teamwork.
• Able to work in fast-paced environments.
• Friendly, approachable with a positive attitude.

Responsibilities

• Delivering exceptional customer experiences with warmth and hospitality.
• Serving coffee and pastries to high standards.
• Supporting colleagues to keep the shop running smoothly.
• Following food safety practices and procedures.
• Taking on varied tasks and following management guidance.

Skills

Customer service

Teamwork

Communication

Hospitality

Food safety awareness

Job description

At PAUL UK, every day starts with the smell of freshly baked bread and the buzz of welcoming our customers. As a Retail Team Member, you’ll help create memorable moments for everyone who walks through our doors. If you’re passionate about great food, great coffee, and great service, you’ll fit right in.

What You’ll Be Doing

• Delivering exceptional customer experiences - you’ll greet customers with warmth, offer genuine hospitality, and make every visit feel special
• Serving our products with pride - from perfectly crafted coffees to our iconic pastries, you’ll prepare and serve items to the highest standard
• Being a star teammate - you’ll roll up your sleeves and support your colleagues, keeping the shop running smoothly and creating a positive team vibe
• Keeping quality and safety at the heart of everything - you’ll follow our food safety practices and production procedures with care and attention
• Getting involved wherever needed - you’ll take on a variety of tasks and follow guidance from the management team to ensure the shop always looks and feels its best.

What You’ll Get as Part of the PAUL UK Family

• Flexible working hours – including early starts for the morning people
• A birthday cake on us – celebrate with your team or take it home
• A clear career path – with training and development at every stage
• Free food during shifts + 50% off when you’re not working
• Healthcare Scheme access
• Early access to wages via Stream
• Refer a Friend bonuses
• Employee Assistance Programme – wellbeing, counselling & financial guidance
• Nest Workplace Pension
• Interest-free travel loan with Forest bikes

What We’re Looking For

We want enthusiastic, positive team members who love high-quality food and coffee, thrive in a busy environment, and enjoy giving outstanding service. If you’re a great communicator and a real team player, you’ll feel at home here.

About PAUL UK

PAUL began as a small family bakery in Lille, France, and has grown into a global name in traditional French baking. Since arriving in the UK in 2000, we’ve built our reputation as the world’s local French bakery. Our people are the heart of our success—and we’d love you to be part of our story.