Retail Team Member

National Trust; Bushmills; On-site; GBP 40,000 - 60,000; Part time

Job summary

A heritage organization is looking for a Retail Team Member at The Giant's Causeway to assist visitors in the shop, provide excellent customer service, and ensure the shop is well-presented. Responsibilities include managing displays, unpacking deliveries, and helping customers understand how their purchases support conservation efforts. This is a zero-hour contract with a salary of £12.25 per hour and offers various perks such as a pension scheme and discounts.

Benefits

Pension scheme up to 10%

Free entry for family

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Gym membership discounts

Holiday allowance up to 32 days

Employee assistance programme

Free parking

Qualifications

• Focused on giving great service to everyone you meet.
• Happy to work on your own initiative when needed.
• Well-organized and adaptable to changing circumstances.
• Willing to learn new skills as needed.

Responsibilities

• Welcome visitors and assist them with questions.
• Maintain high presentation standards in the shop.
• Talk to customers about how purchases help the National Trust.
• Manage shop displays and cleanliness.
• Handle deliveries and unpack products.

Skills

Customer service orientation

Team player

Organizational skills

Adaptability

Willingness to learn

Job description

Important notice

In line with our redeployment policy, we’ll prioritise applications from employees who are under formal notice of redundancy.

Job Overview

We’re looking for a Retail Team Member to welcome visitors to the National Trust shop at The Giant's Causeway, to answer their questions and help them make the most of their day.

Salary: £12.25 per hour

Contract/duration: Fixed term contract from March - October

Hours/working pattern: This is a zero-hour contract, meaning we can’t guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We’ll try to give as much notice as possible. The role includes weekends and Bank Holidays but does not require evening or split shifts.

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

To find out more about what it’s like to work within “Retail” at the National Trust,

What you'll be doing

As a member of the retail team, you’ll be offering visitors help and advice with their shopping. You’ll have high standards of presentation in the shop while providing excellent service to all customers.

You’ll also be able to talk to them about how everything they buy helps to fund the work of the National Trust. Other duties may include arranging, receiving and unpacking deliveries, creating shop displays and working with others in the team to keep the shop floor clean and organised.

Who we're looking for

• focused on giving great service to everyone you meet
• a team player, but also happy to work on your own initiative
• well‑organised and adaptable
• willing to learn new skills

The package

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places