Retail Team Leader Monday - Friday

Chartwells Independent; Greater London; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

27 days holiday

Food allowance

Pension scheme

Birthday off

Volunteering days

Wellbeing centre

Cycle to work

Discount gym

Job summary

Chartwells Independent is recruiting a Retail Team Leader to join the Senate House UOL team in London. You will lead a front-of-house shift, coach staff, and ensure excellent customer service across a busy café environment.

The role is Monday–Friday, 40 hours per week, with a salary of £36,500 per annum. The ideal candidate will have retail experience and a passion for delivering great food and service.

Qualifications

• Retail experience is essential for the role.
• Excellent customer service mindset and a positive attitude.

Responsibilities

• Deliver Excellent Customer Service: lead by example to provide a friendly, welcoming, and professional customer experience.
• Customer Engagement & Upselling: engage with customers, understand needs, recommend products and promote add-ons.
• Drive Sales Performance: motivate the team to achieve daily and weekly sales targets and maximise opportunities.
• Lead & Motivate the Team: allocate tasks, support staff on the shop floor, provide feedback and maintain energy.
• Monitor Team Performance: track sales and service standards and coach for improvement.
• Stock Management & Replenishment: ensure stock levels and replenishment requirements are communicated.
• Maintain Presentation Standards: keep cafe/restaurant areas clean, well presented and stocked.
• Operational Support: assist with opening/closing, deliveries, waste control and day-to-day ops.
• Promotions & Product Knowledge: communicate promotions and key selling points to customers.
• Lead by Example: maintain a positive, customer-focused attitude and high service standards.
• Our ideal candidate will have retail experience.

Skills

Retail experience

Job description

Great food in the workplace isn’t simply about fuel.It’s about increasing productivity and improving performance; it’s about happy, motivated people and inspiring environments. Our customers are at the heart of everything we do – we live to bring food and people together.

We are brave, bold and curious adventurers in food and drink. Never shy of being different, always challenging the conventional.

Our passionate team of chefs, baristas, servers, nutritionists and much more, love nothing more than creating memorable moments that enrich the everyday.Come and join our award-winning teams – we are currently recruiting for a Retail Team Leader to join our team at Senate House UOL.

Location: Senate House, University of London , Malet Street, London, WC1E 7HU

Rate of Pay: £36,500 per annum

Working Pattern:Monday - Friday, 40 hours per week, 8 hour shifts between 7am - 5pm

Key Responsibilities:

Deliver Excellent Customer Service
Lead by example in providing a friendly, welcoming, and professional customer experience, ensuring customers feel valued and well looked after.

Customer Engagement & Upselling
Proactively engage with customers, understand their needs, recommend suitable products, and encourage add-on sales and promotions in a natural and customer-focused way.

Drive Sales Performance
Motivate and coach the team to achieve daily and weekly sales targets, maximise sales opportunities, and maintain a strong commercial focus.

Lead & Motivate the Team
Allocate daily tasks, support team members on the shop floor, provide guidance and feedback, and maintain high levels of energy, teamwork, and service throughout each shift.

Monitor Team Performance
Track sales performance and customer service standards, identify areas for improvement, and coach team members to achieve their individual and team objectives.

Stock Management & Replenishment
Ensure products, ingredients, packaging, and other essential items are well stocked and available throughout the day. Monitor stock levels and communicate replenishment requirements promptly.

Maintain Presentation Standards
Ensure the café/restaurant, displays, counters, and customer areas are clean, organised, well presented, and fully stocked at all times.

Operational Support
Assist with opening and closing procedures, deliveries, stock rotation, waste control, and day-to-day operational requirements.

Promotions & Product Knowledge
Ensure the team understands current promotions, new products, and key selling points so they can confidently communicate these to customers.

Lead by Example
Maintain a positive, approachable, and customer-focused attitude while setting high standards for service, sales, teamwork, cleanliness, and operational efficiency.

Our ideal candidate will have retail experience.

What's in it for you?

Working with Gather and Gather UOL has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.

• 27 days holiday plus Public Holidays plus your birthday off & UCL closure dates off
• Fantastic (UCL-aligned) Pension scheme
• Food allowance
• Volunteering days
• Personal Development and Training opportunities – We are passionate about our team growing with us.
• Online wellbeing centre – including access to our Employee Assistance Programme, salary, recipes, exercise, and financial advice
• Family friendly support
• Regular social events
• Recognition schemes and people awards
• Long service awards
• High street discount vouchers
• Cycle to work scheme
• Discount gym Membership (campus gym)