Deputy Catering Manager

Compass Group UK; Greater London; On-site; GBP 36,000 - 42,000; Full time

Benefits offered by this job

Personal Development

Life Assurance

Pension

Holiday Allowance

Healthcare App Access

Eye Care

Wellbeing Programme

Employee Assistance

Discount Vouchers

Job summary

Compass Group UK is recruiting a Deputy Catering Manager to join our team at University of London.

Based at Connaught Hall in London, you will lead front-of-house operations, ensure service standards, and drive financial performance with the client. The role is 40 hours per week, Monday to Friday, with a £39,000 per annum salary and opportunities across our award-winning teams.

Responsibilities

• Ensure that the client expectations of food and food service are consistently delivered.
• Brief all staff regarding food and service standards to ensure that all services provided are of the highest standards.
• Continually monitor the service and food provided on site, give feedback to the chefs/service team and ensure high quality.
• Proactively make suggestions to the CM regarding innovation in food and food service to develop the business at the site.
• Develop and sustain good working relationships with the client at the relevant site.
• In the absence of the CM act as the first point of reference for all client comments and concerns and take any necessary action.
• Actively gain customer feedback and use the information to improve the offering at the site.
• Work with the CM to ensure the site achieves the financial targets and budget.
• Understand and interpret financial control systems and use the information to measure performance with the CM.
• Prepare, produce and present a monthly financial report for the Operations Directors detailing performance, activity and plans.
• Ensure all staff carry out tasks in accordance with CH&CO health, hygiene, quality and safety standards.
• Provide day-to-day performance management to Front of House staff at the site.
• Provide induction, initial skills and on-the-job training for Front of House staff as directed.
• Report staff absence, timekeeping and sickness to CM and provide information to the relevant department.
• Provide feedback and coaching to staff to meet CH&CO standards in a timely and efficient manner.

Job description

Great food in the workplace isn’t simply about fuel.It’s about increasing productivity and improving performance; it’s about happy, motivated people and inspiring environments. Our customers are at the heart of everything we do – we live to bring food and people together.

We are brave,boldand curious adventurers in food and drink. Never shy of being different, always challenging the conventional.

Our passionate team of chefs, baristas, servers, nutritionists and much more, love nothing more than creating memorable moments that enrich the everyday.Come and join our award-winning teams – we are currently recruiting for a Deputy Catering Manager to join our team atUniversity of London.

Location: University of London, Connaught Hall, 36-45 Tavistock Square, London, WC1H 9EX

Rate of Pay: £39,000 per annum

Working Pattern: Predominately Monday - Friday, 40 hours per week, 8 hour shifts between 7am - 8pm, 7.3 weeks annual leave per year

Key Responsibilities:

• Ensure that the client expectations of food and food service are consistently delivered.
• Brief all staff regarding food and service standards to ensure that all services provided are of the highest standards.
• Continually monitor the service and food provided in the site, give feedback to the chefs/ service team and to ensure the food and service is of the highest quality.
• Proactively make suggestions to CM regarding innovation in food and food service to develop the business at the relevant site.
• Develop and sustain good working relationships with the client at the relevant site.
• In the absence of the CM act as the first point of reference for all client comments and concerns and take any necessary action.
• Actively gain customer feedback and to use the information to improve the offering at any given business.
• Working with the CM ensure the site achieves the financial targets agreed with the client in line with the budget.
• Understand and interpret the relevant financial control systems and use the information to measure performance and work with the CM to achieve all financial targets.
• In the absence of the CM prepare, produce and present a monthly financial report for the Operations Directors detailing financial performance, activity and plans for the relevant site and outlining any necessary action that has been taken.
• Ensure all staff carry out tasks in accordance with company health, hygiene, quality and safety standards as set out in the appropriate CH&CO manual.
• Provide effective day-to-day performance management to all Front of House staff at the site.
• As directed by the CM provide induction, initial skills and on the job training for all Front of House staff to ensure the service is delivered in line with client expectations.
• Report staff absence, timekeeping, sickness to CM and where necessary provide the information to the relevant department.
• Provide feedback and coaching to any member of staff ensuring that all team members are aware of CH&CO standards and requirements and carry out their jobs to the best of their ability in a timely and efficient manner.

What's in it for you?

Working with Gather and Gather has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.

• Personal Development and Training opportunities
• Life assurance scheme
• Pension scheme
• Holiday allowance
• Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
• Eye care
• A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
• Family friendly support
• Regular social events and communication with our leaders
• A holiday purchase scheme
• Volunteering days
• Professional subscriptions
• Recognition schemes and people awards
• Long service awards
• Access to some great high street discount vouchers