Retail Team Leader

Superdry careers; Southampton; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading retail company is seeking a Retail Team Leader who embodies the brand's values and delivers exceptional customer experiences. You will lead and motivate the team, ensuring operational excellence and achieving store targets. This role offers a competitive hourly rate and various employee benefits, including generous discounts and flexible working patterns.

Benefits

Competitive hourly rate

20 days holiday plus your birthday off

Generous clothing allowance

Up to 50% staff discount

Flexible working patterns

Training and development opportunities

Pension contributions

Life assurance

Inclusive work environment

Qualifications

• Retail/sales and operational experience, ready to progress.
• Experienced in team leadership and motivation.
• Effective communicator and relationship builder.

Responsibilities

• Deliver the ultimate brand experience using local knowledge.
• Support daily supervision of the team and motivate members.
• Maintain store appearance and ensure compliance with standards.

Skills

Leadership

Communication

Customer Experience

Team Motivation

Job description

Job description

Retail Team Leader... we call you our Brand Leads. As a Brand Lead, you have your own style and are genuine ambassadors for our brand. You are an expert in delivering an exceptional customer brand experience in-store. You will support the management team to motivate and lead the associate team to achieve store targets and excel in all areas.

Main responsibilities

Operations & Service

• Use your local knowledge and sales expertise to deliver the ultimate brand experience.
• Become an expert in our style choices and bring these to life for our customers.
• Make confident decisions about customer needs, including handling consumer issues in-store.
• Act as a brand ambassador by role modeling our behaviors, values, and style.
• Build trust through collaboration and open communication.
• Continuously develop your product knowledge and understanding of the business.
• Maintain store appearance, ensuring it reflects the Superdry look.
• Take ownership of delivering business objectives set by the Store Leader, coaching the team to meet retail standards and service expectations.
• Support compliance tasks like loss prevention and health & safety.
• Drive excellence and a positive attitude within the team.
• Share and promote the Superdry culture with colleagues.
• Maintain commercial awareness of store KPIs and contribute ideas to improve performance.
• Be proactive and productive daily, making a positive impact.
• Be authentic and true to yourself.
• Hold keys for opening and closing the store, including cash handling responsibilities.

People (Responsibilities may vary)

• Support daily supervision of the team.
• Motivate and support team members to deliver excellent service.
• Provide clear direction and inspire associates to achieve targets.
• Lead the team alongside managers to meet store goals and create a great working environment.
• Coordinate operational tasks effectively.
• Provide timely feedback and recognize success.

Ideal candidate

• Retail/sales and operational experience, ready to progress.
• Passionate about our brand and creating memorable customer experiences.
• Obsessed with style and product knowledge.
• Experienced in team leadership and motivation.
• Effective communicator and relationship builder.
• Organized, ownership-driven, and goal-oriented.
• Positive, creative, and adaptable to change.
• Authentic, genuine, and a positive role model.

Package description

• Competitive hourly rate
• 20 days holiday plus your birthday off
• Generous clothing allowance for a Superdry wardrobe
• Up to 50% staff discount online and in-store
• Flexible working patterns, including 4-day work weeks (dependent on store)
• Training and development opportunities
• Tailored induction and onboarding
• Pension contributions
• Life assurance
• Inclusive, diverse work environment with sustainable products

About the company

Superdry has been creating world-class products for 15 years. Our mission is to inspire and engage style-conscious consumers while leaving a positive environmental legacy.

We have rapidly grown by capturing market share from established brands and are launching four new collections, offering exciting opportunities.

We are on a journey to redefine our brand, return to our design-led roots, and seek talented individuals to join us.