Retail Team Leader

Company Shop Group; Norwood; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Free membership to Company Shop foryou

Discount card for colleagues

Health & wellbeing benefits

On-site parking

Training and development opportunities

Pension scheme

Job summary

Company Shop Group operates a Community Shop in Lambeth, London. We seek a Team Leader to manage a busy retail environment, motivate staff, and ensure the highest standards of service for our members.

You will support the Team Manager with daily routines, staff development, and delivering a positive member experience while adherence to HSE and sustainability goals is expected.

Qualifications

• Experience leading a small team in a busy retail environment.
• Proven ability to communicate clearly with a team and customers.
• Willingness to learn and adapt in a fast-paced store setting.
• Commitment to health, safety and environment policies.
• Flexible to cover rota-based hours across 5 of 6 days.

Responsibilities

• Lead by example and motivate the department to deliver daily tasks.
• Communicate with and coordinate the team to achieve excellent service.
• Maintain high standards and pursue continuous improvement.
• Uphold HSE policies and reduce wastage where possible.
• Support the Team Manager with daily huddles, coaching and development plans.

Skills

Team leadership

Communication

Planning

Deadline driven

Development mindset

Adaptability

Customer focus

Job description

Join Our Team as a Team Leader based at our Community Shop in Lambeth, London

We are looking for hard working individuals that are enthusiastic and enjoy a challenge. Someone who enjoys meeting people and puts our members at the heart of everything we do, ensuring that each and every one of our members gets the shopping experience they deserve. In this role, you will work as part of a team within a busy, retail environment. Previous retail experience may be useful, however full training will be provided.

About us

Company Shop Group (CSG), part of Biffa, is the largest commercial redistributor of surplus food and household products in the UK. We enable some of the biggest retailers, manufacturers, food service and logistics providers to unlock value from surplus stock, which may have otherwise gone to waste. The surplus we handle is redistributed through our Company Shop stores and our award-winning social enterprise Community Shop where we build stronger individuals and more confident communities. Working with our partners, we deliver an incredible impact and we're proud to be a good business doing good. We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you’ll find us championing diversity and equality at every turn.

Details of location and shift pattern:

Location: Community Shop Lambeth, Vale St, Norwood, London SE27 9PA

Hours: 24 hour contract per week working 5 out of 6 days on a rota basis. The hours of work are between 7.30am and 5pm Monday to Friday and 8.30am and 3pm Saturday

Please note: the successful candidate will be required to be flexible with their working hours

Rate of pay: £14.20 per hour, paid on a 4 weekly basis

Reporting into the Team Manager, you will be responsible for ensuring the team are motivated to deliver the day to day delivery of the department

• Effectively communicate with and co-ordinate the team of departmental colleagues to consistently deliver an excellent department

• Ensure standards remain high and continually look for ways to improve

• Ensure that all Health, Safety & Environmental policies and practices are upheld, whilst proactively encouraging your team to promote a culture of good HSE practice

• Continuously review waste within your department and seek solutions to reduce wastage where possible

Support and assist the Team Manager with:

• Daily huddles, ensuring all tasks set are completed efficiently by team members
• Development plans of colleagues, by making recommendations and coaching rising stars
• Creating an engaging department where colleagues are trusted by our members and are aware that they are at the heart of everything we do
• Ensuring our colleagues uphold our culture and deliver an expectational member experience
• Any additional departmental tasks as and when required

Skills of a Team Leader

• Lead by example and uphold Company Shop Group values at all times
• Ability to build and maintain effective working relationships
• Ability to effectively plan and organise workloads
• Able to work to strict deadlines
• A want and desire to develop and progress within your role
• A commitment to your own personal development and continued learning
• To be flexible and adaptable to support the needs of the business

What's in it for you:

• Free membership to Company Shop for you and 10 x nominees
• 10% colleague discount card
• Annual Flu Injections, high street & leisure vouchers, and on-site Parking
• Free Tea & Coffee, and Free Fruit Friday
• Employee Assistance Programme - Grocery Aid
• Eligible for Costco membership and Cycle 2 Work
• Contributory pension scheme with death in service benefit