Retail Team Leader

ISS; Lanark; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading company in facility management seeks a Retail Team Leader to enhance customer experiences in hospitality settings. In this role, you'll lead food and drink events, ensuring high standards and customer satisfaction. The position requires excellent interpersonal skills and experience in customer service, contributing to a vibrant team atmosphere.

Qualifications

• Experience working in a customer-focused environment.
• Great at providing the best service.
• Friendly and approachable.
• Ability to adapt and learn in a fast-paced environment.

Responsibilities

• Receive, process, prepare, and deliver food and drink events across campus.
• Maintain cleanliness in service and back of house areas.
• Deliver an exceptional hospitality & events experience.

Skills

Customer service

Team leadership

Adaptability

Job description

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Working Pattern: Monday to Friday, between 06:30 and 18:30

Contract Type: Fixed Term Contract (6 months)

Do you have a passion for hospitality and leading teams? Do you love to provide a great customer experience?

As a Retail Team Leader with ISS UK, you will be at the forefront of delivering a world-class service, all while being a positive influence on each customer's day and your team.

Being an experienced Team Leader is about exhibiting your knowledge and skills by leading the team through great attention to detail, adhering to standards, and displaying a role model work ethic.

The successful candidate will be a natural performer with flair and enjoy being the centre of attention. In this role, you will engage with customers through conversation as you set up and prepare live food and drink experiences in hospitality and retail around the campus for them to enjoy.

The Role

• Receive, process, prepare, and deliver food and drink events across campus
• Keep the service and back of house areas in a clean and safe condition by introducing daily checking systems
• Deliver a great hospitality & events experience, more than just a service
• Stay on top of trends and discuss these with your supervisor & manager
• Know the offer inside out, and be able to make informed recommendations to clients
• Pre-empt the needs of customers and create meaningful and memorable S&D moments
• Maintain a high-profile front of house and be aware of what’s happening during service, resolving challenges to ensure colleague and customer satisfaction

About You

• Experience working in a customer-focused environment
• Excellent at providing the best service
• Friendly and approachable
• Adaptable and quick to learn in a fast-paced environment
• Able to work well individually and as part of a team

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. We understand every aspect of the user experience through daily interaction with customers.

Through a combination of intelligent solutions, high standards, and caring people, we help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing innovation, or airports bringing passengers home.

ISS is committed to doing business responsibly. Our passion is people.

We offer a challenging and exciting career with opportunities for development and growth. ISS is proud to be a diverse and inclusive employer, welcoming applicants regardless of age, disability, gender identity, marital status, pregnancy, race, religion, sex, sexual orientation, or educational background.

Our commitment to diversity makes ISS a more creative, productive, and happy workplace.

To find out more about what we do, click here -

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Retail Team Leader

Location: Glasgow, G5 8DP

Hours of work: 40

Working Pattern: Monday to Friday, between 06:30 and 18:30

Contract Type: Fixed Term Contract (6 months)

Salary: £14.00

Do you have a passion for hospitality and leading teams? Do you love to provide a great customer experience?

As a Retail Team Leader with ISS UK, you will be at the forefront of delivering a world-class service, all while being a positive influence on each customer's day and your team.

Being an experienced Team Leader is about exhibiting your knowledge and skills by leading the team through great attention to detail, adhering to standards, and displaying a role model work ethic.

The successful candidate will be a natural performer with flair and enjoy being the centre of attention. In this role, you will engage with customers through conversation as you set up and prepare live food and drink experiences in hospitality and retail around the campus for them to enjoy.

The Role

• Receive, process, prepare, and deliver food and drink events across campus
• Keep the service and back of house areas in a clean and safe condition by introducing daily checking systems
• Deliver a great hospitality & events experience, more than just a service
• Stay on top of trends and discuss these with your supervisor & manager
• Know the offer inside out, and be able to make informed recommendations to clients
• Pre-empt the needs of customers and create meaningful and memorable S&D moments
• Maintain a high-profile front of house and be aware of what’s happening during service, resolving challenges to ensure colleague and customer satisfaction

About You

• Experience working in a customer-focused environment
• Great at providing the best service
• Friendly and approachable
• Be able to adapt and learn in a fast-paced environment
• Work well individually and as part of a team

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. We understand every aspect of the user experience through daily interaction with customers.

Through a unique combination of intelligent solutions, high standards, and people who care, we help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing innovation, or airports bringing passengers home to their families. ISS is committed to doing business responsibly. Our passion is people.

We offer a challenging and exciting career with opportunities for development and growth. ISS is proud to be a diverse and inclusive employer, welcoming applicants regardless of age, disability, gender identity, marital status, pregnancy, race, religion, sex, sexual orientation, or educational background.

Our commitment to diversity makes ISS a more creative, productive, and happy workplace.

To find out more about what we do, click here -

Bookmark this page on

{1} {1} {1} or email this job to a friend