Retail Team Leader

SUPERDRY; Gretna; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player seeks a Retail Team Leader who embodies the brand's values and style. In this dynamic role, you'll lead and inspire a passionate team, ensuring an exceptional customer experience while achieving store targets. You'll be responsible for daily operations, team supervision, and maintaining a vibrant store atmosphere. With a competitive hourly rate and generous staff discounts, this position offers an exciting opportunity to develop your career in retail. Join a forward-thinking company committed to sustainability and style, where your contributions will make a significant impact.

Benefits

20 days holiday plus your birthday off

Clothing allowance

Up to 50% staff discount

Flexible working patterns

Training and development opportunities

Pension contributions

Life assurance

Inclusive and diverse environment

Qualifications

• Experienced in retail/sales and operations, ready to step up.
• Skilled in people management and effective communication.
• Passionate about creating memorable customer experiences.

Responsibilities

• Support and motivate your teammates to deliver excellent service.
• Take ownership for delivering the business objectives set by the Store Leader.
• Coordinate operational tasks, guiding the team with your expertise.

Skills

Retail Sales Experience

Team Leadership

Customer Service

Product Knowledge

Communication Skills

Organizational Skills

Job description

Job description

Retail Team Leader... we call you our Brand Leads. As a Brand Lead you have your own style and are genuine ambassadors for our brand. You are an expert in everything that goes into delivering an amazing customer brand experience in store. You will support the management team to help motivate and lead the associates team to smash store targets and go above and beyond to drive excellence in their store, across all areas.

Main responsibilities

Operations & Service

• Passionately use your local knowledge and sales expertise to deliver the ultimate brand experience.
• Become an expert in our style choices and bring these to life for our consumers.
• Confidently make important decisions about what’s best for our consumers, including taking ownership for handling consumer issues in store.
• Be a brand ambassador by role modelling our behaviours, values, and style.
• Be a positive role model for others, building trust through collaboration and open and honest communication.
• Endlessly develop your product knowledge and understanding of the business.
• Take pride in store appearance and embrace the Superdry store look, ensuring your store looks amazing.
• Take ownership for delivering the business objectives set by the Store Leader, coaching the team to deliver retail standards and service expectations.
• Support with key compliance tasks including loss prevention and health and safety.
• Exceed expectations at every opportunity and drive this attitude in the wider team.
• Embrace the Superdry culture and share this with your colleagues.
• Maintain good commercial awareness of your store, understanding KPIs, and bring ideas to drive performance.
• Be productive daily, making a positive impact and feeling proud of your work.
• Be yourself.
• Hold keys for the store and take responsibility for opening and closing, including cash handling.

People (Responsibility may vary depending on store)

• Support in the day-to-day supervision of the team.
• Support and motivate your teammates to deliver excellent service.
• Provide clear direction, inspire, and review their progress towards targets.
• Lead the team with managers to hit store targets and create a great work environment.
• Coordinate operational tasks, guiding the team with your expertise.
• Give timely feedback, recognize success, and address poor performance. Contribute to performance reviews.

Ideal candidate

• Experienced in retail/sales and operations, ready to step up.
• Passionate about our brand and creating memorable customer experiences.
• Obsessed with style and product knowledge.
• Experienced in leading and motivating a team.
• Skilled in people management and effective communication.
• A team player who collaborates well.
• Organized, ownership-driven, and goal-oriented.
• Sees challenges as opportunities.
• Shares passion and acts as a positive role model.
• Creative thinker, solution-focused.
• Enjoys change and fast-paced environments.
• Authentic and genuine.

Package description

• A competitive hourly rate
• 20 days holiday plus your birthday off
• A stylish wardrobe with a clothing allowance
• Up to 50% staff discount online and in store
• Flexible working patterns, including 4-day weeks (depending on store)
• Training and development opportunities
• Tailored induction and onboarding
• Pension contributions
• Life assurance
• Inclusive, diverse, sustainable environment with premium products

About the company

Superdry has been creating world-class products for 15 years. Our mission is to inspire and engage style-obsessed consumers while leaving a positive environmental legacy.

We have built a brand that quickly gained market share globally, and as we launch new collections, we have exciting growth opportunities.

We are on a journey to reset our brand and return to our design-led roots. We seek talented individuals to join us on this journey.