Retail Team Leader

Warner Media, LLC.; Greater London; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

GymPass

Exclusive access to HBO Max and Screen

Discount towards tour tickets

Free tickets for friends and family (8

Pension and private healthcare options

25 days holiday (pro rata)

Job summary

Warner Bros. Discovery in London is hiring for a Store Team Leader at the Harry Potter Shop on Platform 9 ¾.

You will support the Store Manager, lead Retail Assistants, and deliver exceptional customer service through brand knowledge and engaging product demonstrations. You must stay on your feet for 8 hours in a fast‑paced environment, handle scheduling, sales analysis and reporting, and maintain high standards of merchandising.

Qualifications

• Flexible approach to additional working hours as required.
• Enthusiasm and passion for the Harry Potter brand.

Responsibilities

• Conduct daily team briefs to set the shift.
• Set sales targets and report figures; motivate team toward achieving them.
• Train staff on policies and procedures.
• Schedule monthly rotas and daily deployment plans.
• Conduct basic HR functions including lateness and absence monitoring.
• Cash handling and management.
• Replenish stock and maintain high merchandising standards.
• Entertaining and engaging customers with product demonstrations.

Skills

Customer service

Team leadership

Job description

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role…

Are you a Harry Potter fan? If so, you’ll love working at the Harry Potter Shop on Platform 9 ¾. You will be supporting the Manager and leading the team at Kings Cross Station to deliver exceptional customer service to all, by utilising interpersonal skills, a passion for the brand, and in-depth product knowledge. Assisting and deputising for the Store Manager with the day-to-day operations of the store including scheduling, sales analysis, and commercial reporting. Leading a team of Retail Assistants by setting a great example for customer service, etiquette, and shop presentation. You will be required to be on your feet for 8 hours per day, manual handling, and working in an exceptionally fast-paced environment.

What’s in it for you?

• £16.80 per hour

• 25 days holiday (pro rata)

• GymPass

• Exclusive access to HBO Max and our Screeners App

• Discount towards tickets within the tour

• Free tickets for our nearest and dearest, on selected days (up to 8 tickets)

• Option to join our pension and private healthcare schemes

Your Role Accountabilities…

• Conducting daily team briefs to set the team up for their shift.

• Setting sales targets and reporting sales figures; motivating team toward achieving them.

• Training staff: new starters, or existing staff on new policies/procedures.

• Scheduling: making monthly rotas and daily deployment plans.

• Conducting or taking part in basic HR functions including lateness and absence monitoring and minor performance issues.

• Cash handling and management

• Replenishing stock and maintaining high standards of merchandising and housekeeping.

• Entertaining and engaging customers with product demonstration.

Qualifications & Experience…

• Flexible approach to additional working hours i.e. able to work reasonable additional hours, in line with the needs of the business.

• Enthusiasm and passion for, as well as excellent knowledge of, the Harry Potter brand.

#T&R

Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.