Retail Team Leader

TN United Kingdom; Boston; On-site; GBP 27,000 - 33,000; Full time

Job summary

An established industry player is seeking a dynamic leader to manage a team in a busy ASDA store. This exciting role involves ensuring exceptional customer service in foreign exchange transactions while mentoring your team to achieve high service standards. With flexible working patterns and a comprehensive benefits package, including wellness programs and employee discounts, this position offers a fantastic opportunity for personal and professional growth. Join a forward-thinking company committed to simplifying international money access for customers and take your career to new heights.

Benefits

Private Medical Insurance

Dental Insurance

Critical Illness Insurance

Employee Wellness Programs

Employee Discounts

Flexible Hours

25 Days Holiday

Pension Scheme

Qualifications

• Ability to motivate and guide diverse teams effectively.
• Strong focus on delivering outstanding customer service.

Responsibilities

• Manage a team of Travel Service Partners for excellent customer experience.
• Engage with customers to process foreign exchange transactions accurately.

Skills

Leadership Skills

Communication Skills

Customer Service

Job description

Job Type: Permanent, Full Time

Hours per week: 37.5 hours

Salary: £27,885 per annum + On Target Earnings up to 7.5% of base salary

Working Patterns: Flexible shifts between Monday and Sunday, with a monthly or weekly rota.

We offer a comprehensive voluntary benefits package, including discounted rates on insurances such as Private Medical, Dental, and Critical Illness, as well as health tests like health checks and allergy tests.

Employee wellness programmes providing guidance on physical, mental, and financial wellbeing.

A wide range of employee discounts through Bravo Benefit.

Flexible hours and shift patterns, with opportunities for overtime.

25 days holiday (pro-rata), plus bank holidays, with options to earn or sell additional days.

Potential monthly bonus for achieving targets.

Pension scheme with Scottish Widows.

Join Travelex and explore limitless career destinations.

As part of ASDA Travel Money, you'll be based on-site at a busy ASDA store, assisting thousands of customers with foreign exchange. We aim to be the preferred provider by delivering detailed advice and exceptional customer service. We seek individuals who can help us achieve this vision.

Key Responsibilities:

1. Manage a team of Travel Service Partners to ensure excellent customer experience.
2. Mentor and support the team to maintain high service standards.
3. Review customer feedback and service levels to improve processes.
4. Engage with customers to process foreign exchange transactions accurately.
5. Meet performance goals related to procedures, operations, and customer service.
6. Handle daily online FX requests and deliveries with attention to detail.
7. Ensure compliance with legal, regulatory, and company standards.

Candidate Requirements:

• Leadership skills to motivate and guide diverse teams.
• Excellent communication and relationship-building abilities.
• Strong focus on delivering outstanding customer service.
• Drive to succeed and make a positive impact.

Interview Process:

1. Initial screening call with Talent Acquisition or Bureau Manager.
2. Online interview, including a numerical and accuracy test.
3. Visit to the bureau for a face-to-face meeting with the Area Manager.
4. Job offer following a successful visit, with feedback provided if unsuccessful.

Note: Reference checks are part of onboarding. Support will be provided throughout the process.

About Travelex:

Founded in 1976, Travelex is a leading provider of foreign exchange with a global network and trusted brand. Our mission is to simplify international money access for our customers.

Excited to start your journey? Apply now!

Equal Opportunity Statement: We value diversity and are an equal opportunity employer. Discrimination based on race, religion, gender, or other protected characteristics is not tolerated.

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Created on 02/05/2025 by TN United Kingdom